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CTS Customer Satisfaction Survey (CCTS)

THANK YOU for taking time to participate in this survey for the Communications Technology Services (CTS) division!

All questions on this page require a response. Your feedback is important to us, so please use this opportunity to provide us with your input!

Question Title

* What is your overall satisfaction with Texas Agency Network (Tex-AN) services?

Very Satisfied

Somewhat Satisfied

Neither Satisfied Nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Question Title

* What is your overall satisfaction with Capitol Complex Telephone System (CCTS) services?

Very Satisfied

Somewhat Satisfied

Neither Satisfied Nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Question Title

* What is your overall satisfaction with the support services (such as help desk, order management, billing and engineering support) provided by CTS?

Very Satisfied

Somewhat Satisfied

Neither Satisfied Nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Question Title

* Are you aware of tools implemented by CTS to provide customer visibility to billing, ordering, or contract specifics such as the Customer Command & Control (C3) portal or the Tex-AN Next Generation (NG) Service Catalog?

Yes

No

Question Title

* Please provide us with your feedback. We welcome the opportunity to better understand your customer experience.