Library Satisfaction Survey 2014

The Frederick Douglass Library wants you to be served properly. As a part of our continuing efforts to see how we are doing, would you please tell us your impressions about the Frederick Douglass Library (FDL)?

Thank you in advance!

Dr. Ellis B. Beteck, Dean of Library Services
1
What is your association with UMES?
2
Gender
3
What is you Major? (ex. Sociology or Undecided)
4
How Often do you visit the Library?
5
Why do you visit the Library? Select all that apply
6
Please rate the library in the following areas
Strongly AgreeSomewhat AgreeAgreeSomewhat disagreeStrongly disagreeNot Applicaple
In general I am satisfied with the library
Staff are courteous
Staff are willing to help patrons
Staff have knowledge to answer questions
Staff respond to requests in a timely manner
Staff are dependable in handling service problems
The Reserves Collection materials are always available
Laptops are readily available
Laptops have the latest software updates
Librarians answer my questions either at the desk, by phone, by email or AskUsNow/Live Chat in a timely manner
The library provides timely document delivery/ILL of materials not in the library
I need to use interlibrary loan to get materials
Staff are dependable in handling ILL Issues
I am aware of what Special Collections/University Archives has to offer
I use the services at Media
I am aware of what is in the Media audio/visual Collection
7
Rate the library collections in the following areas.
Strongly AgreeSomewhat AgreeAgreeSomewhat DisagreeStrongly DisagreeNot Applicaple
The library has a comprehensive print collection
I find materials I need in the library
Ebooks are easy to use
I use ebooks for my classes
Library Instruction classes make it easy to use the library
The library has the journals I need
The Library provides a good selection of article databases
I use government documents
8
Please rate the library space in the following areas.
Strongly AgreeSomewhat AgreeAgreeSomewhat DisagreeStrongly DisagreeNot Applicable
The library is a place that facilitates quiet study
The library provides an inviting comfortable atmosphere
Study rooms and Meeting rooms are available
Library spaces are generally clean
A snack area is important in the library
A Vending machine for office supplies is important in the library
9
Rate library access in the following areas.
Strongly AgreeSomewhat AgreeAgreeSomewhat DisagreeStrongly DisagreeNot Applicable
It is easy to access electronic resources in the library
Computers are available for use
I can access the wireless Internet in the library
I can access Library online resources from off campus
The online catalog provides accurate information
I can reserve or renew items online
The library provides convenient business hours
10
What collections do you use in the library?
11
How do you find out about library events?
12
What type of Library event would you attend?
13
Please include further comments to improve the library.
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