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* 1. What provider did you see today?

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* 2. Was this your first visit to our office?

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* 3. How many minutes did you wait after you scheduled your appointment time before you were called to the exam room?

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* 4. How many minutes did you wait in the exam room before your provider arrived?

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* 5. If you waited longer than 15 minutes, did the staff keep you informed of wait status?

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