Focus Group Survey

 
1. Are you currently enrolled and receiving VA healthcare?
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2. Name of your facility
3. Is there a problem with scheduling appointments?
4. When scheduling appointments are you assigned a doctor?
5. If you are not assigned a doctor then who is providing your primary care?
6. If you are not assigned a doctor then who is providing your specialty care?
7. When arriving at a VA medical facility, are there problems with parking?
8. If the facility has valet service, how was your experience with the service?
9. Upon arriving at a VA medical facility, were you greeted at the customer service desk?
10. When receiving care at a VA medical facility, were nursing assistants courteous?
11. When receiving care at a VA medical facility, were nurses courteous?
12. When receiving care at a VA medical facility, were doctors courteous?
13. When receiving care at a VA medical facility, did doctors listen to your concerns?
14. When receiving care at a VA medical facility, did nurses listen to your concerns?
15. During your stay at a VA medical facility, did your nurse respond to you in a timely manner?
16. When receiving care at a VA medical facility, was information explained well?
17. During your stay at a VA medical facility, were the bathrooms clean?
18. When receiving medical treatment, did medical instruments appear clean?
19. During your stay at a VA medical facility, were the rooms clean?
20. During your stay at a VA medical facility, were the hallways quiet around your room?
21. During your stay at a VA medical facility, did the rooms have privacy?
22. What is your average wait time for a primary care appointment when visiting a VA medical facility?
23. What is your average wait time for a specialty care appointment when visiting a VA medical facility?
24. What is your average wait time at a pharmacy when visiting a VA medical facility?
25. What is your average wait time for beneficiary travel reimbursement when visiting a VA medical facility?
26. When receiving beneficiary travel reimbursement, what is the payment type?
27. When receiving beneficiary travel reimbursement, what is the average lag time for receiving reimbursement?
28. What rating would you give your VA medical center?
29. How would you describe your experience with VA health care?
30. How satisfied are you with VA health care?
31. Have you ever been mistreated while receiving VA health care?
32. If so, have you ever filed a complaint?
33. Did the facility follow up?
34. Satisfied with the outcome?
35. Any additional comments?
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