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* 1. Talk Straight

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* 2. Demonstrate Respect

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* 3. Create Transparency

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* 4. Right Wrongs

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* 5. Show Loyalty

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* 6. Deliver Results

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* 7. Get Better

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* 8. Confront Reality

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* 9. Clarify Expectations

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* 10. Practice Accountability

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* 11. Listen First

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* 12. Keep Commitments

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* 13. Extend Trust

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