Masters School Fall 2014 Customer Satisfaction Survey

Hello! Dining Services is conducting a short survey and would like to include your opinions. Please take a few minutes to complete this survey so that we can learn more about your needs and how Dining Services can meet them. Thank you very much for your participation!

	Excellent	Very Good	Good	Adequate	Okay	Poor	Unacceptable
Availability of food allergy friendly choices	Availability of food allergy friendly choices Excellent	Availability of food allergy friendly choices Very Good	Availability of food allergy friendly choices Good	Availability of food allergy friendly choices Adequate	Availability of food allergy friendly choices Okay	Availability of food allergy friendly choices Poor	Availability of food allergy friendly choices Unacceptable
Welcoming / friendly dining staff	Welcoming / friendly dining staff Excellent	Welcoming / friendly dining staff Very Good	Welcoming / friendly dining staff Good	Welcoming / friendly dining staff Adequate	Welcoming / friendly dining staff Okay	Welcoming / friendly dining staff Poor	Welcoming / friendly dining staff Unacceptable
Cleanliness	Cleanliness Excellent	Cleanliness Very Good	Cleanliness Good	Cleanliness Adequate	Cleanliness Okay	Cleanliness Poor	Cleanliness Unacceptable
Freshness of food	Freshness of food Excellent	Freshness of food Very Good	Freshness of food Good	Freshness of food Adequate	Freshness of food Okay	Freshness of food Poor	Freshness of food Unacceptable
Food quality	Food quality Excellent	Food quality Very Good	Food quality Good	Food quality Adequate	Food quality Okay	Food quality Poor	Food quality Unacceptable
Food variety	Food variety Excellent	Food variety Very Good	Food variety Good	Food variety Adequate	Food variety Okay	Food variety Poor	Food variety Unacceptable
The ability to identify healthy options using current point of service signs	The ability to identify healthy options using current point of service signs Excellent	The ability to identify healthy options using current point of service signs Very Good	The ability to identify healthy options using current point of service signs Good	The ability to identify healthy options using current point of service signs Adequate	The ability to identify healthy options using current point of service signs Okay	The ability to identify healthy options using current point of service signs Poor	The ability to identify healthy options using current point of service signs Unacceptable
Availability of healthy options	Availability of healthy options Excellent	Availability of healthy options Very Good	Availability of healthy options Good	Availability of healthy options Adequate	Availability of healthy options Okay	Availability of healthy options Poor	Availability of healthy options Unacceptable
Availability of vegetarian options	Availability of vegetarian options Excellent	Availability of vegetarian options Very Good	Availability of vegetarian options Good	Availability of vegetarian options Adequate	Availability of vegetarian options Okay	Availability of vegetarian options Poor	Availability of vegetarian options Unacceptable
Speed of service	Speed of service Excellent	Speed of service Very Good	Speed of service Good	Speed of service Adequate	Speed of service Okay	Speed of service Poor	Speed of service Unacceptable
Sustainability and environmental impact	Sustainability and environmental impact Excellent	Sustainability and environmental impact Very Good	Sustainability and environmental impact Good	Sustainability and environmental impact Adequate	Sustainability and environmental impact Okay	Sustainability and environmental impact Poor	Sustainability and environmental impact Unacceptable
Comfortable and fun atmosphere	Comfortable and fun atmosphere Excellent	Comfortable and fun atmosphere Very Good	Comfortable and fun atmosphere Good	Comfortable and fun atmosphere Adequate	Comfortable and fun atmosphere Okay	Comfortable and fun atmosphere Poor	Comfortable and fun atmosphere Unacceptable
Overall experience	Overall experience Excellent	Overall experience Very Good	Overall experience Good	Overall experience Adequate	Overall experience Okay	Overall experience Poor	Overall experience Unacceptable

Excellent

Very Good

Good

Adequate

Okay

Poor

Unacceptable

Availability of food allergy friendly choices

Availability of food allergy friendly choices Excellent

Availability of food allergy friendly choices Very Good

Availability of food allergy friendly choices Good

Availability of food allergy friendly choices Adequate

Availability of food allergy friendly choices Okay

Availability of food allergy friendly choices Poor

Availability of food allergy friendly choices Unacceptable

Welcoming / friendly dining staff

Welcoming / friendly dining staff Excellent

Welcoming / friendly dining staff Very Good

Welcoming / friendly dining staff Good

Welcoming / friendly dining staff Adequate

Welcoming / friendly dining staff Okay

Welcoming / friendly dining staff Poor

Welcoming / friendly dining staff Unacceptable

Cleanliness

Cleanliness Excellent

Cleanliness Very Good

Cleanliness Good

Cleanliness Adequate

Cleanliness Okay

Cleanliness Poor

Cleanliness Unacceptable

Freshness of food

Freshness of food Excellent

Freshness of food Very Good

Freshness of food Good

Freshness of food Adequate

Freshness of food Okay

Freshness of food Poor

Freshness of food Unacceptable

Food quality

Food quality Excellent

Food quality Very Good

Food quality Good

Food quality Adequate

Food quality Okay

Food quality Poor

Food quality Unacceptable

Food variety

Food variety Excellent

Food variety Very Good

Food variety Good

Food variety Adequate

Food variety Okay

Food variety Poor

Food variety Unacceptable

The ability to identify healthy options using current point of service signs

The ability to identify healthy options using current point of service signs Excellent

The ability to identify healthy options using current point of service signs Very Good

The ability to identify healthy options using current point of service signs Good

The ability to identify healthy options using current point of service signs Adequate

The ability to identify healthy options using current point of service signs Okay

The ability to identify healthy options using current point of service signs Poor

The ability to identify healthy options using current point of service signs Unacceptable

Availability of healthy options

Availability of healthy options Excellent

Availability of healthy options Very Good

Availability of healthy options Good

Availability of healthy options Adequate

Availability of healthy options Okay

Availability of healthy options Poor

Availability of healthy options Unacceptable

Availability of vegetarian options

Availability of vegetarian options Excellent

Availability of vegetarian options Very Good

Availability of vegetarian options Good

Availability of vegetarian options Adequate

Availability of vegetarian options Okay

Availability of vegetarian options Poor

Availability of vegetarian options Unacceptable

Speed of service

Speed of service Excellent

Speed of service Very Good

Speed of service Good

Speed of service Adequate

Speed of service Okay

Speed of service Poor

Speed of service Unacceptable

Sustainability and environmental impact

Sustainability and environmental impact Excellent

Sustainability and environmental impact Very Good

Sustainability and environmental impact Good

Sustainability and environmental impact Adequate

Sustainability and environmental impact Okay

Sustainability and environmental impact Poor

Sustainability and environmental impact Unacceptable

Comfortable and fun atmosphere

Comfortable and fun atmosphere Excellent

Comfortable and fun atmosphere Very Good

Comfortable and fun atmosphere Good

Comfortable and fun atmosphere Adequate

Comfortable and fun atmosphere Okay

Comfortable and fun atmosphere Poor

Comfortable and fun atmosphere Unacceptable

Overall experience

Overall experience Excellent

Overall experience Very Good

Overall experience Good

Overall experience Adequate

Overall experience Okay

Overall experience Poor

Overall experience Unacceptable

	First Year Student	Second year Student	Third Year Student	Fourth Year Student	Day student	Residential boarder	Faculty/Staff
Male	Male First Year Student	Male Second year Student	Male Third Year Student	Male Fourth Year Student	Male Day student	Male Residential boarder	Male Faculty/Staff
Female	Female First Year Student	Female Second year Student	Female Third Year Student	Female Fourth Year Student	Female Day student	Female Residential boarder	Female Faculty/Staff

First Year Student

Second year Student

Third Year Student

Fourth Year Student

Day student

Residential boarder

Faculty/Staff

Male

Male First Year Student

Male Second year Student

Male Third Year Student

Male Fourth Year Student

Male Day student

Male Residential boarder

Male Faculty/Staff

Female

Female First Year Student

Female Second year Student

Female Third Year Student

Female Fourth Year Student

Female Day student

Female Residential boarder

Female Faculty/Staff

Masters School Fall 2014 Customer Satisfaction

How Are We Doing?

Question Title

* 1. Which is your favorite meal?

Question Title

* 2. Please rate dining service’s performance in the following areas:

Question Title

* 3. Please use the space below to tell us what you would do to create the ultimate dining program?

Question Title

* 4. Tell us a little bit about yourself