Detention Question Title * 1. Do you find detention occurrences to be: Increasing Decreasing Staying the same Question Title * 2. What do you find to be the top three major impacts resulting from detention? (ex. ability to abide by HOS regulations, productivity, missed/late appointments, revenue…etc.) Question Title * 3. Has detention affected your ability to abide by HOS regulations: Significantly Minor impact No real impact Question Title * 4. Have you ever lost business due to detention issues? Yes No Question Title * 5. What do you find to be the biggest causes for delay at a customer’s dock? Question Title * 6. Is there a particular industry that detention occurs more frequently in? Food Pharmaceutical Chemical Cosmetic Consumer goods No one in particular Other (please specify) Question Title * 7. Do you charge for detention? Yes No Question Title * 8. If yes on the above question, how would you rank your customer’s willingness to pay detention charges? Most do not have a problem paying detention charges Have a difficult time collecting charges from most customers N/A Question Title * 9. Do your drivers get compensated for detention? Yes No Question Title * 10. Does detention occur most often at: Pick up Delivery Neither Done