Tribunals Customer Survey Question Title * 1. Which Tribunal or Authority do you commonly deal with? Abortion Supervisory Committee Accident Compensation Appeal Authority Accident Compensation Appeals District Court Registry Alcohol Regulatory and Licensing Authority Copyright Tribunal Criminal Justice Assistance Reimbursement Scheme Customs Appeal Authority Disputes Tribunal Human Rights Review Tribunal Immigration Advisers Complaints and Disciplinary Tribunal Immigration and Protection Tribunal International Education Appeal Authority Land Valuation Tribunal Lawyers and Conveyancers Disciplinary Tribunal Legal Aid Tribunal Legal Complaints Review Officer Licensing Authority of Secondhand Dealers and Pawnbrokers Motor Vehicle Disputes Tribunal Private Security Personnel Licensing Authority Real Estate Agents Disciplinary Tribunal Review Authority Social Security Appeal Authority Student Allowance Appeal Authority Taxation Review Authority Tenancy Tribunal Trans-Tasman Occupations Tribunal Victims' Special Claims Tribunal Weathertight Homes Tribunal Question Title * 2. What best describes you? Lawyer Advocate Party to a case: represented (it was your case and you had a lawyer or advocate representing you) Party to a case: self-represented (it was your case and you did not have anyone representing you) Party to a case: government body Other Other (please specify) Question Title * 3. How many times have you approximately interacted with the staff in the last 6 months? less than five times five to ten times ten to twenty times more than twenty times Telephone Call Telephone Call less than five times Telephone Call five to ten times Telephone Call ten to twenty times Telephone Call more than twenty times Letter (by post) Letter (by post) less than five times Letter (by post) five to ten times Letter (by post) ten to twenty times Letter (by post) more than twenty times Face to face Face to face less than five times Face to face five to ten times Face to face ten to twenty times Face to face more than twenty times Email Email less than five times Email five to ten times Email ten to twenty times Email more than twenty times Question Title * 4. How do you rate the interactions with staff generally? Strongly disagree Disagree Neither Agree or Disagree Agree Strongly Agree I was treated fairly I was treated fairly Strongly disagree I was treated fairly Disagree I was treated fairly Neither Agree or Disagree I was treated fairly Agree I was treated fairly Strongly Agree Staff were helpful Staff were helpful Strongly disagree Staff were helpful Disagree Staff were helpful Neither Agree or Disagree Staff were helpful Agree Staff were helpful Strongly Agree The staff could give me or direct me to the information I was looking for The staff could give me or direct me to the information I was looking for Strongly disagree The staff could give me or direct me to the information I was looking for Disagree The staff could give me or direct me to the information I was looking for Neither Agree or Disagree The staff could give me or direct me to the information I was looking for Agree The staff could give me or direct me to the information I was looking for Strongly Agree Staff did what they said they would do Staff did what they said they would do Strongly disagree Staff did what they said they would do Disagree Staff did what they said they would do Neither Agree or Disagree Staff did what they said they would do Agree Staff did what they said they would do Strongly Agree Staff presented themselves professionally Staff presented themselves professionally Strongly disagree Staff presented themselves professionally Disagree Staff presented themselves professionally Neither Agree or Disagree Staff presented themselves professionally Agree Staff presented themselves professionally Strongly Agree Other (please specify) Question Title * 5. How easy is it to obtain information you are seeking? Very Difficult Fairly Difficult Neither Easy nor Difficult Fairly Easy Very Easy Other (please specify) Question Title * 6. How satisfied are you with the overall quality of service delivery by Tribunal or Authority staff? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Question Title * 7. In an ideal world, what is your preferred method for communicating with the Tribunal or Authority, such as submitting documents and finding out about case information? Letter (by post) Face to face at the Tribunal or Authority Telephone Call Email A secure website (online) Other (please specify) Question Title * 8. If you have accessed the Tribunal or Authority's website, would you agree the website provides useful information? Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree Not Applicable Please provide feedback in support of your response Question Title * 9. What changes to the website would make it more informative and user-friendly?Please provide feedback below. Question Title * 10. In what other ways can we improve the Tribunal or Authority service we offer?Please provide feedback below. Done