CUSTOMER SATISFACTION SURVEYThank you for allowing MRRA to serve you. We greatly appreciate your input. Question Title * 1. Please include your name and contact information (phone number or email). Your candid feedback is important to MRRA as we strive to provide you quality customer service. We are committed to being faithful custodians of personal data we receive. Question Title * 2. Please select your current relationship with MRRA: Regional resident Tenant Prospective tenant Tenant customer Brunswick Landing land owner Vendor/contractor Other (please specify) Question Title * 3. How would you rate your interaction with MRRA employees? Very satisfied - always friendly and helpful, tend to go the extra mile Satisfied - mostly friendly and helpful Neutral Dissatisfied - often abrupt and appear unconcerned Very dissatisfied - unfriendly and unhelpful Question Title * 4. How well do you believe the MRRA representative understood your needs? Very well Well Neutral Poor Very poor Question Title * 5. How do you rate the technical and professional competence of MRRA staff? Exceeds expectation Meets expectation Not up to expectation Question Title * 6. How satisfied have you been with the documentation, including technical data, leases, or proposals received from MRRA? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Question Title * 7. How satisfied were you that MRRA staff addressed your recent question or concern? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Question Title * 8. If MRRA staff was unable to resolve your recent question or issue, were they able to offer potential alternative solutions? Yes No Not applicable Other (please specify) Question Title * 9. How would you rate your level of satisfaction with MRRA customer service and support? Very satisfied - no improvement necessary Satisfied - needs minor improvement Neutral Dissatisfied - needs a few improvements Very Dissatisfied - needs considerable improvement Question Title * 10. Additional comments: Done
