GBI Customer Satisfaction Survey

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* 1. How would you rate your overall experience with The Green Building Initiative?

Excellent

Good

Satisfactory

Unsatisfactory

Please provide specifics to help us better understand your experience with GBI.

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* 2. Which Assessment/Certification Program did you use (please check all that apply)

Green Globes for New Construction (NC)

Green Globes for Sustainable Interiors (SI)

Green Globes for Existing Buildings (EB)

Green Globes for Existing Buildings - Healthcare (EB HC)

Guiding Principles Compliance for New Construction (GPC NC)

Guiding Principles Compliance for Existing Buildings (GPC EB)

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* 3. How would you rate your experience with your assigned assessor?

Excellent

Good

Satisfactory

Unsatisfactory

Please provide specifics to help us better understand your experience with your assessor.

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* 4. Please rate your satisfaction with the following elements:

	Excellent	Good	Satisfactory	Unsatisfactory
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Satisfactory	Customer Service Unsatisfactory
Acccount registration	Acccount registration Excellent	Acccount registration Good	Acccount registration Satisfactory	Acccount registration Unsatisfactory
30-Day Free Trial	30-Day Free Trial Excellent	30-Day Free Trial Good	30-Day Free Trial Satisfactory	30-Day Free Trial Unsatisfactory
Ordering process	Ordering process Excellent	Ordering process Good	Ordering process Satisfactory	Ordering process Unsatisfactory
Green Globes Online Questionnaire or Guiding Principles Compliance Survey	Green Globes Online Questionnaire or Guiding Principles Compliance Survey Excellent	Green Globes Online Questionnaire or Guiding Principles Compliance Survey Good	Green Globes Online Questionnaire or Guiding Principles Compliance Survey Satisfactory	Green Globes Online Questionnaire or Guiding Principles Compliance Survey Unsatisfactory
Document review and site visit	Document review and site visit Excellent	Document review and site visit Good	Document review and site visit Satisfactory	Document review and site visit Unsatisfactory
Assessor report(s)	Assessor report(s) Excellent	Assessor report(s) Good	Assessor report(s) Satisfactory	Assessor report(s) Unsatisfactory
Recognition certificate and/or plaque	Recognition certificate and/or plaque Excellent	Recognition certificate and/or plaque Good	Recognition certificate and/or plaque Satisfactory	Recognition certificate and/or plaque Unsatisfactory
GBI Website (www.thegbi.org)	GBI Website (www.thegbi.org) Excellent	GBI Website (www.thegbi.org) Good	GBI Website (www.thegbi.org) Satisfactory	GBI Website (www.thegbi.org) Unsatisfactory

Please provide additional comments to help us better understand your level of satisfaction.

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* 5. Please evaluate your experience with the Green Globes Assessment or Guiding Principles Compliance Assessment in each of the following areas:

	Excellent	Good	Satisfactory	Unsatisfactory
Overall convenience of the assessment process	Overall convenience of the assessment process Excellent	Overall convenience of the assessment process Good	Overall convenience of the assessment process Satisfactory	Overall convenience of the assessment process Unsatisfactory
Total cost	Total cost Excellent	Total cost Good	Total cost Satisfactory	Total cost Unsatisfactory
Predictability of the final rating	Predictability of the final rating Excellent	Predictability of the final rating Good	Predictability of the final rating Satisfactory	Predictability of the final rating Unsatisfactory
Time required of the project manager	Time required of the project manager Excellent	Time required of the project manager Good	Time required of the project manager Satisfactory	Time required of the project manager Unsatisfactory
Total project duration	Total project duration Excellent	Total project duration Good	Total project duration Satisfactory	Total project duration Unsatisfactory
Increased building sustainability	Increased building sustainability Excellent	Increased building sustainability Good	Increased building sustainability Satisfactory	Increased building sustainability Unsatisfactory

Please provide specific comments to help us better understand your answers.

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* 6. If you have previously been part of a LEED certification project, please evaluate how GBI Green Globes or Guiding Principles Compliance compares to LEED in the following areas:

	Significantly Better	Better	Same	Worse
Customer Service	Customer Service Significantly Better	Customer Service Better	Customer Service Same	Customer Service Worse
Ease of use	Ease of use Significantly Better	Ease of use Better	Ease of use Same	Ease of use Worse
Total Cost	Total Cost Significantly Better	Total Cost Better	Total Cost Same	Total Cost Worse
Duration (registration to ceritification)	Duration (registration to ceritification) Significantly Better	Duration (registration to ceritification) Better	Duration (registration to ceritification) Same	Duration (registration to ceritification) Worse
Value of the sustainability feedback	Value of the sustainability feedback Significantly Better	Value of the sustainability feedback Better	Value of the sustainability feedback Same	Value of the sustainability feedback Worse

GBI vs. LEED Comparison Comments

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* 7. Please provide specific feedback regarding how we can improve the overall customer experience with GBI.

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* 8. Would you certify another project with GBI or recommend GBI to others in the industry?

Definitely, Yes

Yes

Maybe

Please explain why or why not.

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* 9. Would it be okay for us to follow up with you about your responses? If so, add your contact information below:

Name

Company

Email Address

Phone Number