After Purchase Customer Survey Question Title * 1. What Tekscan product do you own? Question Title * 2. Sales Poor Good Excellent They were easily available to contact They were easily available to contact Poor They were easily available to contact They were easily available to contact Good They were easily available to contact They were easily available to contact Excellent They were knowledgeable about the product They were knowledgeable about the product Poor They were knowledgeable about the product They were knowledgeable about the product Good They were knowledgeable about the product They were knowledgeable about the product Excellent They were prompt in responding to inquiries They were prompt in responding to inquiries Poor They were prompt in responding to inquiries They were prompt in responding to inquiries Good They were prompt in responding to inquiries They were prompt in responding to inquiries Excellent Overall evaluation of the sales process Overall evaluation of the sales process Poor Overall evaluation of the sales process Overall evaluation of the sales process Good Overall evaluation of the sales process Overall evaluation of the sales process Excellent Question Title * 3. Product Delivery Poor Good Excellent The product was delivered promptly The product was delivered promptly Poor The product was delivered promptly The product was delivered promptly Good The product was delivered promptly The product was delivered promptly Excellent The product was well presented The product was well presented Poor The product was well presented The product was well presented Good The product was well presented The product was well presented Excellent The documentation made the product easy to assemble and install The documentation made the product easy to assemble and install Poor The documentation made the product easy to assemble and install The documentation made the product easy to assemble and install Good The documentation made the product easy to assemble and install The documentation made the product easy to assemble and install Excellent Overall evaluation of product delivery and installation Overall evaluation of product delivery and installation Poor Overall evaluation of product delivery and installation Overall evaluation of product delivery and installation Good Overall evaluation of product delivery and installation Overall evaluation of product delivery and installation Excellent Question Title * 4. Did you need technical assistance? Yes No Question Title * 5. How did you contact technical support? Phone Email Fax Question Title * 6. Tech Support Poor Good Excellent You were able to speak with someone quickly You were able to speak with someone quickly Poor You were able to speak with someone quickly You were able to speak with someone quickly Good You were able to speak with someone quickly You were able to speak with someone quickly Excellent The support staff was knowledgeable about the product The support staff was knowledgeable about the product Poor The support staff was knowledgeable about the product The support staff was knowledgeable about the product Good The support staff was knowledgeable about the product The support staff was knowledgeable about the product Excellent The support staff solved the problem The support staff solved the problem Poor The support staff solved the problem The support staff solved the problem Good The support staff solved the problem The support staff solved the problem Excellent Overall evaluation of Tech Support Overall evaluation of Tech Support Poor Overall evaluation of Tech Support Overall evaluation of Tech Support Good Overall evaluation of Tech Support Overall evaluation of Tech Support Excellent Question Title * 7. Did you receive product training? Yes No Question Title * 8. If so, how was the training performed? Live person Web Question Title * 9. Training Poor Good Excellent The trainer was knowledgeable about the product The trainer was knowledgeable about the product Poor The trainer was knowledgeable about the product The trainer was knowledgeable about the product Good The trainer was knowledgeable about the product The trainer was knowledgeable about the product Excellent The information covered during training was easy to understand The information covered during training was easy to understand Poor The information covered during training was easy to understand The information covered during training was easy to understand Good The information covered during training was easy to understand The information covered during training was easy to understand Excellent The training material was relevant to my user of the product The training material was relevant to my user of the product Poor The training material was relevant to my user of the product The training material was relevant to my user of the product Good The training material was relevant to my user of the product The training material was relevant to my user of the product Excellent Overall evaluation of training Overall evaluation of training Poor Overall evaluation of training Overall evaluation of training Good Overall evaluation of training Overall evaluation of training Excellent Question Title * 10. Any additional comments? Question Title * 11. Name Question Title * 12. Company / Organization Question Title * 13. Telephone Question Title * 14. Email Question Title * 15. Can Tekscan contact you regarding this survey? Yes No Done