Holiday Resort Unity Guest Survey

We are continually looking at ways to improve our holiday facilities and service. If you have any comments, now is your chance to tell us.
Please complete our survey to give us the feedback so that we can make positive changes to make sure we get our service right for you.
All completed surveys will be put into a prize draw to win a free holiday next year.

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* 1. Area stayed?

Unity

Brean Leisure Park

Golden Sands

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* 2. Type of Accomodation

Hiring from Holiday Resort Unity (Caravan,Lodge,Eurotent)

Touring Yellow Field

Touring Green Field

Touring Brown Field

Hiring from Newmans (Caravan,Lodge)

Stayed in a privately lowned static caravan

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* 3. Your Booking - What influenced you to book your holiday with Holiday Resort Unity?

Been before

Best value for money

Distance from home

Late/special offer

Location

Liked the look of the resort from the brochure

Liked the look of the resort from the website

Magazine/Paper advert

Recommendation

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* 4. How did you book your holiday at Holiday Resort Unity

By post

No booking, turned up on spec

On the internet

Over the phone

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* 5. How would you rate the booking process?

	Excellent	Good	Okay	Poor	No Experience
By telephone	By telephone Excellent	By telephone Good	By telephone Okay	By telephone Poor	By telephone No Experience
Online	Online Excellent	Online Good	Online Okay	Online Poor	Online No Experience

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* 6. How would you rate your arrival experience?

	Excellent	Good	Okay	Poor	No Experience
Reception greeting	Reception greeting Excellent	Reception greeting Good	Reception greeting Okay	Reception greeting Poor	Reception greeting No Experience
Speed of check in	Speed of check in Excellent	Speed of check in Good	Speed of check in Okay	Speed of check in Poor	Speed of check in No Experience
Welcome pack content	Welcome pack content Excellent	Welcome pack content Good	Welcome pack content Okay	Welcome pack content Poor	Welcome pack content No Experience

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* 7. How did you find your accomodation (Lodges & Caravans only)?

	Excellent	Good	Okay	Poor	No experience
Quality	Quality Excellent	Quality Good	Quality Okay	Quality Poor	Quality No experience
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Okay	Cleanliness Poor	Cleanliness No experience
Equipment and furnishings	Equipment and furnishings Excellent	Equipment and furnishings Good	Equipment and furnishings Okay	Equipment and furnishings Poor	Equipment and furnishings No experience
Location	Location Excellent	Location Good	Location Okay	Location Poor	Location No experience
Matched advertised description	Matched advertised description Excellent	Matched advertised description Good	Matched advertised description Okay	Matched advertised description Poor	Matched advertised description No experience
Service from wardens	Service from wardens Excellent	Service from wardens Good	Service from wardens Okay	Service from wardens Poor	Service from wardens No experience

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* 8. How did you find your amenities (Touring only)

	Excellent	Good	Okay	Poor	No experience
Toilets and showers cleanliness	Toilets and showers cleanliness Excellent	Toilets and showers cleanliness Good	Toilets and showers cleanliness Okay	Toilets and showers cleanliness Poor	Toilets and showers cleanliness No experience
Standard of pitch	Standard of pitch Excellent	Standard of pitch Good	Standard of pitch Okay	Standard of pitch Poor	Standard of pitch No experience
Service from wardens	Service from wardens Excellent	Service from wardens Good	Service from wardens Okay	Service from wardens Poor	Service from wardens No experience

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* 9. Please rate our resort

	Excellent	Good	Okay	Poor	No experience
Arcade	Arcade Excellent	Arcade Good	Arcade Okay	Arcade Poor	Arcade No experience
Bar Services Bucket & Spade	Bar Services Bucket & Spade Excellent	Bar Services Bucket & Spade Good	Bar Services Bucket & Spade Okay	Bar Services Bucket & Spade Poor	Bar Services Bucket & Spade No experience
Bar Service RJ's	Bar Service RJ's Excellent	Bar Service RJ's Good	Bar Service RJ's Okay	Bar Service RJ's Poor	Bar Service RJ's No experience
Bar Service Tavern	Bar Service Tavern Excellent	Bar Service Tavern Good	Bar Service Tavern Okay	Bar Service Tavern Poor	Bar Service Tavern No experience
Brean Play	Brean Play Excellent	Brean Play Good	Brean Play Okay	Brean Play Poor	Brean Play No experience
Caravan Sales	Caravan Sales Excellent	Caravan Sales Good	Caravan Sales Okay	Caravan Sales Poor	Caravan Sales No experience
Costcutter	Costcutter Excellent	Costcutter Good	Costcutter Okay	Costcutter Poor	Costcutter No experience
Entertainment Bucket & Spade	Entertainment Bucket & Spade Excellent	Entertainment Bucket & Spade Good	Entertainment Bucket & Spade Okay	Entertainment Bucket & Spade Poor	Entertainment Bucket & Spade No experience
Entertainment RJ's	Entertainment RJ's Excellent	Entertainment RJ's Good	Entertainment RJ's Okay	Entertainment RJ's Poor	Entertainment RJ's No experience
Entertainment Tavern	Entertainment Tavern Excellent	Entertainment Tavern Good	Entertainment Tavern Okay	Entertainment Tavern Poor	Entertainment Tavern No experience
Fishing Lake	Fishing Lake Excellent	Fishing Lake Good	Fishing Lake Okay	Fishing Lake Poor	Fishing Lake No experience
Food Service Bay Of India	Food Service Bay Of India Excellent	Food Service Bay Of India Good	Food Service Bay Of India Okay	Food Service Bay Of India Poor	Food Service Bay Of India No experience
Food Service Bucket & Spade	Food Service Bucket & Spade Excellent	Food Service Bucket & Spade Good	Food Service Bucket & Spade Okay	Food Service Bucket & Spade Poor	Food Service Bucket & Spade No experience
Food Service RJ's	Food Service RJ's Excellent	Food Service RJ's Good	Food Service RJ's Okay	Food Service RJ's Poor	Food Service RJ's No experience
Food Service Sea Salt & Central Park Pizza	Food Service Sea Salt & Central Park Pizza Excellent	Food Service Sea Salt & Central Park Pizza Good	Food Service Sea Salt & Central Park Pizza Okay	Food Service Sea Salt & Central Park Pizza Poor	Food Service Sea Salt & Central Park Pizza No experience
Food Service Subway	Food Service Subway Excellent	Food Service Subway Good	Food Service Subway Okay	Food Service Subway Poor	Food Service Subway No experience
Food Service Tavern	Food Service Tavern Excellent	Food Service Tavern Good	Food Service Tavern Okay	Food Service Tavern Poor	Food Service Tavern No experience
Food Service Treasure Takeaway	Food Service Treasure Takeaway Excellent	Food Service Treasure Takeaway Good	Food Service Treasure Takeaway Okay	Food Service Treasure Takeaway Poor	Food Service Treasure Takeaway No experience
Food Service Wimpy	Food Service Wimpy Excellent	Food Service Wimpy Good	Food Service Wimpy Okay	Food Service Wimpy Poor	Food Service Wimpy No experience
Brean Theme Park	Brean Theme Park Excellent	Brean Theme Park Good	Brean Theme Park Okay	Brean Theme Park Poor	Brean Theme Park No experience
Golf Course	Golf Course Excellent	Golf Course Good	Golf Course Okay	Golf Course Poor	Golf Course No experience
Gym - Brean Splash	Gym - Brean Splash Excellent	Gym - Brean Splash Good	Gym - Brean Splash Okay	Gym - Brean Splash Poor	Gym - Brean Splash No experience
Hire Centre	Hire Centre Excellent	Hire Centre Good	Hire Centre Okay	Hire Centre Poor	Hire Centre No experience
Kids Club - Piglet Family Funtime	Kids Club - Piglet Family Funtime Excellent	Kids Club - Piglet Family Funtime Good	Kids Club - Piglet Family Funtime Okay	Kids Club - Piglet Family Funtime Poor	Kids Club - Piglet Family Funtime No experience
Launderettes	Launderettes Excellent	Launderettes Good	Launderettes Okay	Launderettes Poor	Launderettes No experience
Outdoor Play Area	Outdoor Play Area Excellent	Outdoor Play Area Good	Outdoor Play Area Okay	Outdoor Play Area Poor	Outdoor Play Area No experience
Splash Pool Complex	Splash Pool Complex Excellent	Splash Pool Complex Good	Splash Pool Complex Okay	Splash Pool Complex Poor	Splash Pool Complex No experience
Unity Bowl	Unity Bowl Excellent	Unity Bowl Good	Unity Bowl Okay	Unity Bowl Poor	Unity Bowl No experience

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* 10. Please rate your Experience

	Excellent	Good	Okay	Poor
Rate the overall cleanliness of the facilities	Rate the overall cleanliness of the facilities Excellent	Rate the overall cleanliness of the facilities Good	Rate the overall cleanliness of the facilities Okay	Rate the overall cleanliness of the facilities Poor
Rate the level of customer service you experienced	Rate the level of customer service you experienced Excellent	Rate the level of customer service you experienced Good	Rate the level of customer service you experienced Okay	Rate the level of customer service you experienced Poor
Rate the security and safety precautions on the park	Rate the security and safety precautions on the park Excellent	Rate the security and safety precautions on the park Good	Rate the security and safety precautions on the park Okay	Rate the security and safety precautions on the park Poor

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* 11. Have any of our team members gone out of their way to make your holiday more enjoyable?
If possible, please specify the name of the team member and what they did.

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* 12. Please rate the following:

	Excellent	Good	Okay	Poor
Our environmental & recycling practices.	Our environmental & recycling practices. Excellent	Our environmental & recycling practices. Good	Our environmental & recycling practices. Okay	Our environmental & recycling practices. Poor
The Overall value for money for this holiday	The Overall value for money for this holiday Excellent	The Overall value for money for this holiday Good	The Overall value for money for this holiday Okay	The Overall value for money for this holiday Poor

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* 13. Would you like to receive info about owning your own private holiday home?

Yes

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* 14. Prefered contact method

Post

Phone

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* 15. Booking Reference or Postcode

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* 16. Surname

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* 17. Email address

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* 18. When did you arrive?

Date arrived on Resort

Date

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* 19. Is this your first visit to Holiday Resort Unity?

Yes

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* 20. How many adults in your party?

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* 21. How many children (17 and under) in your party?

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* 22. Where is your home region?

Scotland

Wales

North England

Midlands

South West England

South East England

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* 23. Were there any other facilities or services you feel we should provide to improve your holiday enjoyment at Holiday Resort Unity?

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* 24. Would you recommend Holiday Resort Unity to your friends, family or colleagues?

Yes, definitely

Yes, possibly

Don't Know

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* 25. Would you consider returning to Holiday Resort Unity at some time in the future?

Yes, definitely

Yes, possibly

Don't Know

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* 1. Area stayed?

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* 2. Type of Accomodation

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* 3. Your Booking - What influenced you to book your holiday with Holiday Resort Unity?

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* 4. How did you book your holiday at Holiday Resort Unity

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* 5. How would you rate the booking process?

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* 6. How would you rate your arrival experience?

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* 7. How did you find your accomodation (Lodges & Caravans only)?

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* 8. How did you find your amenities (Touring only)

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* 9. Please rate our resort

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* 10. Please rate your Experience

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* 11. Have any of our team members gone out of their way to make your holiday more enjoyable?If possible, please specify the name of the team member and what they did.

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* 12. Please rate the following:

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* 13. Would you like to receive info about owning your own private holiday home?

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* 14. Prefered contact method

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* 15. Booking Reference or Postcode

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* 16. Surname

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* 17. Email address

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* 18. When did you arrive?

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* 19. Is this your first visit to Holiday Resort Unity?

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* 20. How many adults in your party?

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* 21. How many children (17 and under) in your party?

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* 22. Where is your home region?

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* 23. Were there any other facilities or services you feel we should provide to improve your holiday enjoyment at Holiday Resort Unity?

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* 24. Would you recommend Holiday Resort Unity to your friends, family or colleagues?

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* 25. Would you consider returning to Holiday Resort Unity at some time in the future?

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* 26. Do you have any other comments with regards to your experience?

* 11. Have any of our team members gone out of their way to make your holiday more enjoyable?
If possible, please specify the name of the team member and what they did.