Planning & Design Services: Customer Satisfaction Survey

Thank you for taking the time to answer these questions regarding your recent experience with Planning & Design Services. Your feedback will allow us to provide better customer service in the future.

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* 1. Case Number:

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* 2. Case Type:

Zoning Change

Conditional Use Permit

Variance

Minor Subdivision Plat

Major Subdivision

Category 3

Category 2B

Landscape/Tree Preservation Plan

(Revised) Detailed District Development Plan

Development Review Overlay

Certificate of Appropriateness

Other (please specify):

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* 3. Home zip code:

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* 4. What was your role in this case?

Applicant

Applicant Representative

Concerned Citizen

Neighborhood Representative

Question Title

* 5. How satisfied were you with the below items? (Leave blank if not applicable)

	Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Dissatisfied
Understanding the different steps of the process	Understanding the different steps of the process Satisfied	Understanding the different steps of the process Somewhat Satisfied	Understanding the different steps of the process Somewhat Dissatisfied	Understanding the different steps of the process Dissatisfied
Being kept informed	Being kept informed Satisfied	Being kept informed Somewhat Satisfied	Being kept informed Somewhat Dissatisfied	Being kept informed Dissatisfied
Meaningful avenues for input and participation	Meaningful avenues for input and participation Satisfied	Meaningful avenues for input and participation Somewhat Satisfied	Meaningful avenues for input and participation Somewhat Dissatisfied	Meaningful avenues for input and participation Dissatisfied
The length of time to complete the process	The length of time to complete the process Satisfied	The length of time to complete the process Somewhat Satisfied	The length of time to complete the process Somewhat Dissatisfied	The length of time to complete the process Dissatisfied
Fairness and consistency in the decisions made	Fairness and consistency in the decisions made Satisfied	Fairness and consistency in the decisions made Somewhat Satisfied	Fairness and consistency in the decisions made Somewhat Dissatisfied	Fairness and consistency in the decisions made Dissatisfied
Public meeting venue (accessibility, audio, etc.)	Public meeting venue (accessibility, audio, etc.) Satisfied	Public meeting venue (accessibility, audio, etc.) Somewhat Satisfied	Public meeting venue (accessibility, audio, etc.) Somewhat Dissatisfied	Public meeting venue (accessibility, audio, etc.) Dissatisfied
Customer service staff	Customer service staff Satisfied	Customer service staff Somewhat Satisfied	Customer service staff Somewhat Dissatisfied	Customer service staff Dissatisfied
Case Manager	Case Manager Satisfied	Case Manager Somewhat Satisfied	Case Manager Somewhat Dissatisfied	Case Manager Dissatisfied
Final decision	Final decision Satisfied	Final decision Somewhat Satisfied	Final decision Somewhat Dissatisfied	Final decision Dissatisfied
Overall process	Overall process Satisfied	Overall process Somewhat Satisfied	Overall process Somewhat Dissatisfied	Overall process Dissatisfied

Question Title

* 6. How satisfied were you with the Planning & Design Services website?

Satisfied

Somewhat satisfied

Somewhat dissatisfied

Dissatisfied

I did not use the website

Question Title

* 7. What did you use the Planning & Design Services website for?
(Check all that apply)

Look up case information and/or meeting agendas

Learn about the Planning & Design's processes

Review the Land Development Code

Download applications

Contact staff

I did not use the website

Other (please specify)

Planning & Design Services: Customer Satisfaction Survey

Question Title

* 1. Case Number:

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* 2. Case Type:

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* 3. Home zip code:

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* 4. What was your role in this case?

Question Title

* 5. How satisfied were you with the below items? (Leave blank if not applicable)

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* 6. How satisfied were you with the Planning & Design Services website?

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* 7. What did you use the Planning & Design Services website for?
(Check all that apply)

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* 8. Could you give us one recommendation or idea that you feel would improve our department?

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* 9. Additional comments:

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* 1. Case Number:

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* 2. Case Type:

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* 3. Home zip code:

Question Title

* 4. What was your role in this case?

Question Title

* 5. How satisfied were you with the below items? (Leave blank if not applicable)

Question Title

* 6. How satisfied were you with the Planning & Design Services website?

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* 7. What did you use the Planning & Design Services website for? (Check all that apply)

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* 8. Could you give us one recommendation or idea that you feel would improve our department?

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* 9. Additional comments:

* 7. What did you use the Planning & Design Services website for?
(Check all that apply)