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1. Learning Resources Assessment

Please take a few minutes to complete this assessment.* By doing so, you can help us assess the quality of the Learning Resources services offered at the Newtown campus. We incorporate changes in future services based on the feedback we receive. Thank you for your participation!

*This assessment is derived in part from "Assessing Service Quality" by Peter Hernon and Ellen Altman, 1998.

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* 1. Age

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* 2. Student Status

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* 3. Purpose of Visit

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* 4. How frequently do you use:

  Daily Once a Week Once a Month A few times each semester Do not visit
Library Services
MINDSpace (Media and Instructional Design)
TLC (Technology Learning Center)
Tutoring Center
Computers

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* 5. Do you use the Interlibrary Loan Services (ILL) at Bucks County Community College Library?

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* 6. Interlibrary Loan Services (ILL) - please check all that apply:

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* 7. Do you use our Virtual Reference Desk Services? Please check all that apply:

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* 8. Virtual Reference Desk Services - Please check all that apply:

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* 9. I used this service at the 3rd Floor Service Desk - Please check all that apply:

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* 10. What online resources have you used? Please check all that apply.

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* 11. Online Resources - Please check all that apply:

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* 12. Why do you come to use the Learning Resources Services spaces?

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* 13. Do you use the practice room for presentations?

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* 14. Do you use the brainstorming room?

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* 15. Do you use our CoLabs (Collaboration Labs)?

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* 16. Based on all of your experiences in using the library, if we could do one thing to improve, what should it be?

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* 17. Additional Comments:

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