Labor & Delivery Satisfaction Survey 2012

How Are We Doing?

50% of survey complete.

We are committed to providing you with real time support for patient care that increases safety and satisfaction for patients and for you. Since the hospitalist program started two years ago we have learned a lot about how to work with you to help patients.

We now really need to learn, from your point of view, if we are helping patients and what we can do to help you be even better at what you do. So tell us, how are we oing?

(All submissions are anonymous.)

Question Title

* 1. Overall, how do you rate the quality of the hospitalist services we provide?

This includes our encounters with you, patients, physicians and training drills. With these things in mind tell us generally how we are doing. Please share your comments freely. They can only help us improve.

Excellent

Good

Adequate

Poor

Unacceptable

You've been meaning to tell us. . .

Question Title

* 2. Please rate us. How did we do on your shift today?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Responded promptly when called	Responded promptly when called Strongly Agree	Responded promptly when called Agree	Responded promptly when called Neutral	Responded promptly when called Disagree	Responded promptly when called Strongly Disagree	Responded promptly when called N/A
Communicated clearly and effectively	Communicated clearly and effectively Strongly Agree	Communicated clearly and effectively Agree	Communicated clearly and effectively Neutral	Communicated clearly and effectively Disagree	Communicated clearly and effectively Strongly Disagree	Communicated clearly and effectively N/A
Communicated courtesously annd professionally	Communicated courtesously annd professionally Strongly Agree	Communicated courtesously annd professionally Agree	Communicated courtesously annd professionally Neutral	Communicated courtesously annd professionally Disagree	Communicated courtesously annd professionally Strongly Disagree	Communicated courtesously annd professionally N/A
Worked as a partner with you and fellow nurses	Worked as a partner with you and fellow nurses Strongly Agree	Worked as a partner with you and fellow nurses Agree	Worked as a partner with you and fellow nurses Neutral	Worked as a partner with you and fellow nurses Disagree	Worked as a partner with you and fellow nurses Strongly Disagree	Worked as a partner with you and fellow nurses N/A
Provided assistance that improved patient care	Provided assistance that improved patient care Strongly Agree	Provided assistance that improved patient care Agree	Provided assistance that improved patient care Neutral	Provided assistance that improved patient care Disagree	Provided assistance that improved patient care Strongly Disagree	Provided assistance that improved patient care N/A
Responded promptly to patient and physician concerns	Responded promptly to patient and physician concerns Strongly Agree	Responded promptly to patient and physician concerns Agree	Responded promptly to patient and physician concerns Neutral	Responded promptly to patient and physician concerns Disagree	Responded promptly to patient and physician concerns Strongly Disagree	Responded promptly to patient and physician concerns N/A
I was personally treated with respect by hospitalist	I was personally treated with respect by hospitalist Strongly Agree	I was personally treated with respect by hospitalist Agree	I was personally treated with respect by hospitalist Neutral	I was personally treated with respect by hospitalist Disagree	I was personally treated with respect by hospitalist Strongly Disagree	I was personally treated with respect by hospitalist N/A
Hospitalist services were valuable on my shift	Hospitalist services were valuable on my shift Strongly Agree	Hospitalist services were valuable on my shift Agree	Hospitalist services were valuable on my shift Neutral	Hospitalist services were valuable on my shift Disagree	Hospitalist services were valuable on my shift Strongly Disagree	Hospitalist services were valuable on my shift N/A

Question Title

* 3. What date and shift are your responses to this question related to?

Date and Shift

Date

Time

AM/PM

Question Title

* 4. We pride ourselves on living out our mission which is to increase safety and the quality of care for our patients.

What level of confidence do you have in us to deliver hospitalist services that improve safety and the quality of care for our patients?

Complete

A lot

Some

Little

None

Question Title

* 5. When we started the program we wanted to provide you with customized training that was relevant to the needs of labor and delivery. We heard from you in our last survey that training on shoulder dystocia and post partum hemorrhage was important to you.

Since then we have worked with many of you on training drills that cover these important topics. We have also met with you to have debriefing sessions after major emergencies.

Tell us what you think about what we have done so far.

	Very Helpful	Helpful	Not Very Helpful	Did not participate
Shoulder Dystocia Drill	Shoulder Dystocia Drill Very Helpful	Shoulder Dystocia Drill Helpful	Shoulder Dystocia Drill Not Very Helpful	Shoulder Dystocia Drill Did not participate
Post Partum Hemorrhage Drill	Post Partum Hemorrhage Drill Very Helpful	Post Partum Hemorrhage Drill Helpful	Post Partum Hemorrhage Drill Not Very Helpful	Post Partum Hemorrhage Drill Did not participate
Debriefing Team Meeting	Debriefing Team Meeting Very Helpful	Debriefing Team Meeting Helpful	Debriefing Team Meeting Not Very Helpful	Debriefing Team Meeting Did not participate

Question Title

* 6. What should we do more of?

Your response to this question will help us work more effectively with hospital administration so we can advocate for additional hospitalists and nurse training opportunities.

Select as many topics as you like.

Shoulder dystocia

HELLP syndrome

Post partum hemorrhage

Clotting disorders

Practicing SBAR

Fetal heart rate tracing interpretation

What should we do more of?

Question Title

* 1. Overall, how do you rate the quality of the hospitalist services we provide?This includes our encounters with you, patients, physicians and training drills. With these things in mind tell us generally how we are doing. Please share your comments freely. They can only help us improve.

Question Title

* 2. Please rate us. How did we do on your shift today?

Question Title

* 3. What date and shift are your responses to this question related to?

Question Title

* 4. We pride ourselves on living out our mission which is to increase safety and the quality of care for our patients. What level of confidence do you have in us to deliver hospitalist services that improve safety and the quality of care for our patients?

Question Title

Question Title

* 6. What should we do more of? Your response to this question will help us work more effectively with hospital administration so we can advocate for additional hospitalists and nurse training opportunities. Select as many topics as you like.

Question Title

* 7. Share, Share, ShareDo you have a compliment/suggestion/complaint or comment to share? If so please enter below.

* 1. Overall, how do you rate the quality of the hospitalist services we provide?

This includes our encounters with you, patients, physicians and training drills. With these things in mind tell us generally how we are doing. Please share your comments freely. They can only help us improve.

* 4. We pride ourselves on living out our mission which is to increase safety and the quality of care for our patients.

What level of confidence do you have in us to deliver hospitalist services that improve safety and the quality of care for our patients?

* 6. What should we do more of?

Your response to this question will help us work more effectively with hospital administration so we can advocate for additional hospitalists and nurse training opportunities.

Select as many topics as you like.

* 7. Share, Share, Share

Do you have a compliment/suggestion/complaint or comment to share? If so please enter below.