Customer Questionnaire at the Lagan Valley Leisureplex Question Title * 1. Which facility did you use at the Lagan Valley Leisureplex? Leisure Pool Competition Pool Gym Hall Other Question Title * 2. Which area do you reside in? Northern Ireland Republic of Ireland Mainland UK Other Address of Customer (i.e town) Question Title * 3. When visiting the Leisureplex would you or your family be involved in any other activities in the Lisburn area?(If the answer is NO then proceed to question 6) Yes No Question Title * 4. What other activities would you or your family have taken part in? Shopping Dining Out Cinema Visit Other Other (please specify) Question Title * 5. Approximately how much would you have spent during your visit to Lisburn? (Excluding your visit to the Leisureplex) Question Title * 6. How would you rate the following aspects of service provided at the Lagan Valley Leisureplex? (1= very poor and 5= very good) 1 2 3 4 5 Cleanliness Cleanliness 1 Cleanliness 2 Cleanliness 3 Cleanliness 4 Cleanliness 5 Professionalism of staff Professionalism of staff 1 Professionalism of staff 2 Professionalism of staff 3 Professionalism of staff 4 Professionalism of staff 5 Helpfulness/friendliness of staff Helpfulness/friendliness of staff 1 Helpfulness/friendliness of staff 2 Helpfulness/friendliness of staff 3 Helpfulness/friendliness of staff 4 Helpfulness/friendliness of staff 5 Accuracy/variety of information provided (leaflet,website etc) Accuracy/variety of information provided (leaflet,website etc) 1 Accuracy/variety of information provided (leaflet,website etc) 2 Accuracy/variety of information provided (leaflet,website etc) 3 Accuracy/variety of information provided (leaflet,website etc) 4 Accuracy/variety of information provided (leaflet,website etc) 5 Pricing Pricing 1 Pricing 2 Pricing 3 Pricing 4 Pricing 5 Water temperature Water temperature 1 Water temperature 2 Water temperature 3 Water temperature 4 Water temperature 5 Maintenance of equipment/facilities Maintenance of equipment/facilities 1 Maintenance of equipment/facilities 2 Maintenance of equipment/facilities 3 Maintenance of equipment/facilities 4 Maintenance of equipment/facilities 5 Variety of activities on offer Variety of activities on offer 1 Variety of activities on offer 2 Variety of activities on offer 3 Variety of activities on offer 4 Variety of activities on offer 5 Question Title * 7. How would you rate the following statement? "Customers at the Lagan Valley Leisureplex are treated with dignity and respect". Rarely Mainly All of the time Question Title * 8. Have you any additional comments/suggestions regarding the service provided at the Lagan Valley Leisureplex? Done