Little Rock Fire Department Citizen's Survey

Question Title

* 1. Are you a resident of or a business owner in the City of Little Rock?

Resident

Business Owner

Both a Resident and Business Owner

Question Title

* 2. Which area of Little Rock do you currently reside?

Downtown

West

Southwest

East

Central

Question Title

* 3. How many people live in your household?

1-3

4-6

7-9

10 or more

Question Title

* 4. What is your annual household income?

$0-24,999

$25,000-49,999

$50,000-74,999

$75,000-99,999

$100,000+

Question Title

* 5. What is Your Race (Ethnicity)?

Caucasian

African American

Asian

Latino-Hispanic

Native American

Prefer not to respond

Other (please specify)

Question Title

* 6. Have you ever needed assistance or inquired about receiving services from the LRFD? (This includes but is not limited to house fires, EMS responses, car accidents, inspections, burn permits, smoke alarms installation, public education events, and station tours)

Yes

Question Title

* 7. If yes, how often have you had to call on the LRFD for assistance and/or inquiries? If no, please skip this question.

1-2

3-4

5-6

7-10

10+

Question Title

* 8. Rate how protected (safe) or unprotected (unsafe) you feel from the following:

	Poor	Fair	Indifferent	Good	Excellent
Business Fires	Business Fires Poor	Business Fires Fair	Business Fires Indifferent	Business Fires Good	Business Fires Excellent
Residential Fires	Residential Fires Poor	Residential Fires Fair	Residential Fires Indifferent	Residential Fires Good	Residential Fires Excellent
Assisted Living Fires	Assisted Living Fires Poor	Assisted Living Fires Fair	Assisted Living Fires Indifferent	Assisted Living Fires Good	Assisted Living Fires Excellent
Hazardous Materials Incidents	Hazardous Materials Incidents Poor	Hazardous Materials Incidents Fair	Hazardous Materials Incidents Indifferent	Hazardous Materials Incidents Good	Hazardous Materials Incidents Excellent
Natural Disasters	Natural Disasters Poor	Natural Disasters Fair	Natural Disasters Indifferent	Natural Disasters Good	Natural Disasters Excellent
Terrorist Incidents	Terrorist Incidents Poor	Terrorist Incidents Fair	Terrorist Incidents Indifferent	Terrorist Incidents Good	Terrorist Incidents Excellent

Question Title

* 9. In general, how well informed are you about LRFD programs and services?

Poor

Fair

Indifferent

Good

Excellent

Poor

Fair

Indifferent

Good

Excellent

Question Title

* 10. Please rate the quality of each of the following services or activities:

	Poor	Fair	Indifferent	Good	Excellent
Fire Suppression	Fire Suppression Poor	Fire Suppression Fair	Fire Suppression Indifferent	Fire Suppression Good	Fire Suppression Excellent
Response to Inquiries and Complaints	Response to Inquiries and Complaints Poor	Response to Inquiries and Complaints Fair	Response to Inquiries and Complaints Indifferent	Response to Inquiries and Complaints Good	Response to Inquiries and Complaints Excellent
Public Education Programs	Public Education Programs Poor	Public Education Programs Fair	Public Education Programs Indifferent	Public Education Programs Good	Public Education Programs Excellent
Community Outreach	Community Outreach Poor	Community Outreach Fair	Community Outreach Indifferent	Community Outreach Good	Community Outreach Excellent
Emergency Medical Response	Emergency Medical Response Poor	Emergency Medical Response Fair	Emergency Medical Response Indifferent	Emergency Medical Response Good	Emergency Medical Response Excellent
Public Information	Public Information Poor	Public Information Fair	Public Information Indifferent	Public Information Good	Public Information Excellent
Website www.littlerockfire.com	Website www.littlerockfire.com Poor	Website www.littlerockfire.com Fair	Website www.littlerockfire.com Indifferent	Website www.littlerockfire.com Good	Website www.littlerockfire.com Excellent

Question Title

* 11. Please rate your impression of the following characteristics of LRFD Personnel:

	Poor	Fair	Indifferent	Good	Excellent
Courtesy	Courtesy Poor	Courtesy Fair	Courtesy Indifferent	Courtesy Good	Courtesy Excellent
Responsiveness	Responsiveness Poor	Responsiveness Fair	Responsiveness Indifferent	Responsiveness Good	Responsiveness Excellent
Overall Impression	Overall Impression Poor	Overall Impression Fair	Overall Impression Indifferent	Overall Impression Good	Overall Impression Excellent
Knowledge	Knowledge Poor	Knowledge Fair	Knowledge Indifferent	Knowledge Good	Knowledge Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Indifferent	Professionalism Good	Professionalism Excellent

Question Title

* 12. Please rate each of the following characteristics as they relate to the LRFD:

	Poor	Fair	Indifferent	Good	Excellent
Overall Value of the LRFD to the City	Overall Value of the LRFD to the City Poor	Overall Value of the LRFD to the City Fair	Overall Value of the LRFD to the City Indifferent	Overall Value of the LRFD to the City Good	Overall Value of the LRFD to the City Excellent
Overall Appearance of LRFD Apparatus	Overall Appearance of LRFD Apparatus Poor	Overall Appearance of LRFD Apparatus Fair	Overall Appearance of LRFD Apparatus Indifferent	Overall Appearance of LRFD Apparatus Good	Overall Appearance of LRFD Apparatus Excellent
Overall Appearance of LRFD Staff & Responders	Overall Appearance of LRFD Staff & Responders Poor	Overall Appearance of LRFD Staff & Responders Fair	Overall Appearance of LRFD Staff & Responders Indifferent	Overall Appearance of LRFD Staff & Responders Good	Overall Appearance of LRFD Staff & Responders Excellent
Overall Appearance of LRFD Fire Stations	Overall Appearance of LRFD Fire Stations Poor	Overall Appearance of LRFD Fire Stations Fair	Overall Appearance of LRFD Fire Stations Indifferent	Overall Appearance of LRFD Fire Stations Good	Overall Appearance of LRFD Fire Stations Excellent
Overall Response Times to Your Emergencies	Overall Response Times to Your Emergencies Poor	Overall Response Times to Your Emergencies Fair	Overall Response Times to Your Emergencies Indifferent	Overall Response Times to Your Emergencies Good	Overall Response Times to Your Emergencies Excellent
Overall Image or Reputation of the LRFD	Overall Image or Reputation of the LRFD Poor	Overall Image or Reputation of the LRFD Fair	Overall Image or Reputation of the LRFD Indifferent	Overall Image or Reputation of the LRFD Good	Overall Image or Reputation of the LRFD Excellent
Overall Rating of the LRFD	Overall Rating of the LRFD Poor	Overall Rating of the LRFD Fair	Overall Rating of the LRFD Indifferent	Overall Rating of the LRFD Good	Overall Rating of the LRFD Excellent
Overall Presence of LRFD in Community	Overall Presence of LRFD in Community Poor	Overall Presence of LRFD in Community Fair	Overall Presence of LRFD in Community Indifferent	Overall Presence of LRFD in Community Good	Overall Presence of LRFD in Community Excellent

Question Title

* 13. Based on your knowledge of the LRFD, what is your overall rating of the Department?

Poor

Fair

Indifferent

Good

Excellent

Poor

Fair

Indifferent

Good

Excellent

Question Title

* 14. Please use this area of the survey to leave any additional comments or suggestions on how the Little Rock Fire Department can better serve you and your community.