1. Default Section

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* 1. Which option best describes the industry of your primary business operations?

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* 2. What is your title/function?

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* 3. How many servers are in use in your organization?

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* 4. How long does it take to apply patches overall?

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* 5. Does your IT department use Group Policy to apply Patches?

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* 6. Does your IT department apply patches manually?

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* 7. Estimate the amount of time IT managers spend applying patches manually (excluding PLANNED Group Policy Patches)

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* 8. How many times do you reboot your server OS, including planned reboots to perform operations like adding or reconfiguring system resources? (Select all that Apply)

  Daily Once a week Several times a week Once a month Several times a month Quarterly Once or twice a year Rarely Never
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
HP UX 11i v3
IBM AIX 5.3
IBM AIX 6.1
IBM AIX 7.1
Red Hat Enterprise Linux 5.x
Red Hat Enterprise Linux 6.x
Oracle SPARC 10
Oracle SPARC 11
SUSE Linux Enterprise 10
SUSE Linux Enterprise 11
Debian 5
Debian 6
Ubuntu 10
Ubuntu 11

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* 9. How many UNPLANNED Tier 1 outages does your firm experience per server per annum on each of the following platforms? NOTE: ITIC defines Tier 1 outages as minor occurrences that last from one minute to approximately 30 minutes. Tier 1 outages do not result in any data loss or widespread disruption of network operations

  <1 1 2 3 4 5 6 7 to 12 More than 12
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 6
SUSE Linux Enterprise 10
SuSE Linux Enterprise 11
Debian GNU/Linux 5 or 6
Ubuntu Server 9 or 10
HP UX 11i v3
IBM AIX V5.3
IBM AIX 6.1
IBM AIX 7.1
Oracle Solaris 10 (SPARC)
Oracle Solaris 10 (x86)

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* 10. How many Tier 2 outages does your firm experience per server/per annum on each of the following platforms? (Select ALL that apply). NOTE: ITIC defines Tier 2 outages as moderate severity. Tier 2 outages typically cause downtime for dependent users of 1 to 4 hours duration. Tier 2 outages include possible or partial disruption of some applications and network operations. Tier 2 outages require 1 or more network administrators to perform remediation.

  <1 1 2 3 4 5 6 7 to 12 More than 12
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 6
SuSE Linux Enterprise Server 10
SuSE Linux Enterprise Server 11
Debian GNU/Linux 5 or 6
Ubuntu Server 9 or 10
HP UX 11 i v3
IBM AIX v5.3
IBM AIX v6.1
IBM AIX v7.1
Oracle Solaris 10 (SPARC)
Oracle Solaris 10 (x86)

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* 11. How many Tier 3 outages does your firm experience per server/per annum on each of the following platforms (Select ALL that apply)? NOTE: ITIC defines Tier 3 outages as the most severe. Tier 3 outages typically cause downtime for dependent users of more than 4 hours. There is widespread disruption of applications and network operations. The firm frequently experiences data loss and requires remediation by a significant portion of the IT department. Customers, business partners and suppliers may also be impacted.

  <1 1 2 3 4 5 6 7 to 12 More than 12
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 6
SuSE Linux Enterprise Server 10
SuSE Linux Enterprise Server 11
Debian GNU/Linux 5 or 6
Ubuntu Server 9 or 10
HP UX 11 i v3
IBM AIX v5.3
IBM AIX v6.1
IBM AIX v7.1
Oracle Solaris 10 (SPARC)
Oracle Solaris 10 (x86)

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* 12. What percentage of your Help Desk Calls are Tier 1, Tier 2 or Tier 3

  None 1% to 10% 11% to 20% 21% to 30% 31% to 50% 51% to 75% >75%
Tier 1
Tier 2
Tier 3

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* 13. Estimate the amount of downtime experienced on each of the following server hardware platforms over the past 12 months (Select ALL that apply)

  1 to 5 minutes 6 to 10 min 11 to 15 min 16 to 20 min 21 to 30 min 31 to 40 min 41 to 50 min 51 to 60 min 1 to 2 hours 2 to 3 hours 3 to 4 hours > 4 hours
Dell PowerEdge Servers
HP ProLiant Servers
HP Integrity
IBM System x
IBM System z
IBM Power System i, p
Oracle x86
Oracle SPARC
Stratus ftServer 2600
Stratus ftServer 4500
Stratus ftServer 6310
Fujitsu Primergy
Fujitsu Primequest
Fujitsu SPARC

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* 14. Estimate the amount of downtime experienced on each of your server hardware virtualization layers over the past 12 months (Select ALL that apply)

  1 to 5 minutes 6 to 10 min 11 to 20 min 21 to 30 min 31 to 50 min 51 to 60 min 1 to 2 hours 2 to 4 hours > 4 hours
Windows Server 2008/2008 R2 Hyper-V
Dell virtualization w/VMware
Dell virtualization w/Windows Server 2008 Hyper-V
HP ProLiant iVirtualization
HP UX Virtualization Continuum
IBM Power VM
Oracle VM Server for x86
Oracle VM Server for SPARC
VMware/vSphere
Stratus ftServer
Stratus Avance for x86

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* 15. How does your firm provide for high availability/failover protection & redundancy? (Select ALL that apply)

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* 16. What technology and business issues have the most negative impact on the reliability and downtime of your server hardware and server OS platforms? (Select All that Apply)

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* 17. Estimate the impact or perceived impact that server OS security has on overall network reliability

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* 18. Rate the security of your server operating system(s). Select ALL that apply

  Excellent Very Good Good Satisfactory Poor Unsatisfactory
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 6
SuSE Linux Enterprise 10
SuSE Linux Enterprise 11
Debian GNU/Linux 4
Debian GNU/Linux 5
Ubuntu Server 9
Ubuntu Server 10
HP UX 11i v3
IBM AIX 5.3
IBM AIX 6.1
IBM AIX 7.1
Oracle Solaris 9
Oracle Solaris 10

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* 19. Rate how the security of your server operating system(s) have changed for better or worse over the past 3 years

  Improved somewhat Improved significantly Stayed the same Gotten slightly worse Gotten significantly worse Unsure
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.6
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5.5
SuSE Linux Enterprise 10
SuSE Linux Enterprise 11
Debian GNU/Linux 4
Debian GNU/Linux 5
Ubuntu 9
Ubuntu 10
HP UX 11i v3
IBM AIX 5.3
IBM AIX 6
IBM AIX 7
Oracle Solaris 9
Oracle Solaris 10

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* 20. With respect to security and the importance of monitoring for vulnerabilities which of the following system software components do you feel it is important to monitor? (Select ALL that apply)

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* 21. What is the average age of your main line of business (LOB) server hardware?

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* 22. How often does your firm refresh its main LOB server hardware?

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* 23. If a significant portion of your firm's main LOB server hardware is 3 1/2 years old or older, has there been any adverse impact on server uptime and reliability?

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* 24. Rate your satisfaction with your server hardware vendors' products, service and support

  Excellent Very Good Good Satisfactory Poor Unsatisfactory
Dell
Fujitsu
HP
IBM
Oracle (Sun)
Stratus
Toshiba

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* 25. Do you have any other comments about specific vendors or the issues that positively or negatively impact server hardware and server OS reliability? NOTE: Please leave your Email address AND your comment. All responses are confidential.

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