Overall quality of the experience.
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Quality and detail of service or information provided.
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Value of service or information provided.
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Courteous, helpful and professional staff.
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Personal appearance, helpfulness, and courtesy.
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Care for my property and for me.
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Respect for my time and convenience.
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Time needed to complete tasks.
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Ability to answer questions and resolve problems professionally and courteously.
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Ability to explain what I need to do to correct identified fire or life safety hazards.
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Offered suggestions on how to resolve my particular situation.
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Ability to anticipate my needs without being asked.
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