Parking Services Customer Satisfaction Survey

 
1. Which campus do you attend/work at most of the time?
2. Are you faculty/staff or student?
3. Which parking permit do you currently hold?
4. Which parking lot or deck do you park in most frequently?
5. What is your usual arrival time to campus?
6. How long does it take you to find a parking spot on campus?
7. What concerns do you have about the parking lots or decks on campus?
8. Do you find that the current Parking Services website contains up-to-date information?
9. Do you receive a timely response when you email or call Parking Services?
10. Where do you get your information on parking? Select all that apply.
11. Please rate the following on a scale from 1-5, with 5 being excellent and 1 being poor.
5 -Excellent4321 -PoorNA
Ability to find a parking space in assigned lot if you have an I, J, R, West Campus, Lot M or deck permit
Ability to find a parking space if you have a general permit
Ease of buying a permit online
Maintenance, cleanliness and upkeep of facilities
Consistency of enforcement
Ease of online parking appeals process
Ease of payment process for citations
Ease of using an automated payment machine in a parking deck or lot
Ease of event parking at a deck
Value of Motorist Assitance Program (jump starts)
Overall satisfaction with parking
12. In the past year, have you interacted with Parking Service customer service staff?
13. If you answered "yes" to question 12, how would you rate the quality of their service? Please indicate on a scale from 1-5 with 5 being excellent and 1 being poor.
5 -Excellent4321 -Poor
Professionalism of staff
Ability of staff to answer your questions
Level of customer service you received
14. In the past year, have you interacted with Parking Services enforcement/technician staff?
15. If you answered "yes" to question 14, how would you rate the quality of their service? Please indicate on a scale from 1-5 with 5 being excellent and 1 being poor.
5 -Excellent4321 -Poor
The officer was professional/courteous
The officer answered my questions
I understood the reason why I was cited/warned (if applicable)
16. Do you find the Parking Services staff is well versed in parking rules and regulations, and that it provides accurate answers to questions?
17. How well do you think the following information is communicated to you? Please indicate on a scale from 1-5 with 5 being excellend and 1 being poor.
5 -Excellent4321 -Poor
Parking regulations
Special events, especially those that require parking elsewhere because of a Patriot Center event or construction
Signage to indicate parking space closures, restrictions, or additional parking
18. Do you have any suggestions to improve Parking Services?
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