First Response User Satisfaction Survey Thank you for taking part in our survey. Your feedback is important and will help shape the service you receive. Question Title * 1. Please choose your role from the list below Education Service Health Services – A&E Health Services – GP Health Services – HV Health Services – Other (inc. CAMHS/Hospice) Health Services – Other Primary Health Services Health Services – School Nurse Housing – LA/Housing Assoc. Individual – acquaintance inc. neighbour/child minder Individual – family member/relative/carer Individual – other inc. strangers/MP Individual – self LA Services – external (eg from another LA) LA Services – HSC LA Services – Other internal (not HSC or housing) Legal Agency – Courts, CAFCASS, Prison, Probation, Immigration Other – Children’s Centre Other – Independent Agency Provider Other – Voluntary Organisation (inc. NSPCC) Police Schools Third Party Enquiry/Adopted Person Other (eg. organisation or role where requested) Question Title * 2. Please rate your OVERALL satisfaction with the service Very unsatisfied Unsatisfied Satisfied Very satisfied Comments Question Title * 3. Did the service meet your expectations? Much better than expected Better than expected Neutral Poorer than expected Much poorer than expected Comments Question Title * 4. Please answer the questions below Yes No No opinion Did the advisor listen to you? Did the advisor listen to you? Yes Did the advisor listen to you? No Did the advisor listen to you? No opinion Did the advisor treat you courteously and with respect? Did the advisor treat you courteously and with respect? Yes Did the advisor treat you courteously and with respect? No Did the advisor treat you courteously and with respect? No opinion Were you able to give all the information you felt was necessary? Were you able to give all the information you felt was necessary? Yes Were you able to give all the information you felt was necessary? No Were you able to give all the information you felt was necessary? No opinion Did the service seem efficient? Did the service seem efficient? Yes Did the service seem efficient? No Did the service seem efficient? No opinion If advice was given, was it useful? If advice was given, was it useful? Yes If advice was given, was it useful? No If advice was given, was it useful? No opinion Was the service easy to use? Was the service easy to use? Yes Was the service easy to use? No Was the service easy to use? No opinion Comments Question Title * 5. What did you like most about the service? Question Title * 6. What is the one thing you would like to see changed about the service? Question Title * 7. Please provide any additional comments Question Title * 8. We may wish to contact you about your experience. If you are willing to be contacted, please leave your name and a contact number or email. Done