Environmental Health Customer Satisfaction Survey

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Taking a genuine interest in your particular concerns or issues	Taking a genuine interest in your particular concerns or issues Excellent	Taking a genuine interest in your particular concerns or issues Good	Taking a genuine interest in your particular concerns or issues Adequate	Taking a genuine interest in your particular concerns or issues Poor	Taking a genuine interest in your particular concerns or issues Unacceptable	Taking a genuine interest in your particular concerns or issues N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Keeping to timescales	Keeping to timescales Excellent	Keeping to timescales Good	Keeping to timescales Adequate	Keeping to timescales Poor	Keeping to timescales Unacceptable	Keeping to timescales N/A
Ease of making contact with the officer you are dealing with	Ease of making contact with the officer you are dealing with Excellent	Ease of making contact with the officer you are dealing with Good	Ease of making contact with the officer you are dealing with Adequate	Ease of making contact with the officer you are dealing with Poor	Ease of making contact with the officer you are dealing with Unacceptable	Ease of making contact with the officer you are dealing with N/A
Sufficient knowledge to answer questions	Sufficient knowledge to answer questions Excellent	Sufficient knowledge to answer questions Good	Sufficient knowledge to answer questions Adequate	Sufficient knowledge to answer questions Poor	Sufficient knowledge to answer questions Unacceptable	Sufficient knowledge to answer questions N/A
Responding promptly to requests to contact you	Responding promptly to requests to contact you Excellent	Responding promptly to requests to contact you Good	Responding promptly to requests to contact you Adequate	Responding promptly to requests to contact you Poor	Responding promptly to requests to contact you Unacceptable	Responding promptly to requests to contact you N/A
Treated courteously	Treated courteously Excellent	Treated courteously Good	Treated courteously Adequate	Treated courteously Poor	Treated courteously Unacceptable	Treated courteously N/A

Excellent

Good

Adequate

Poor

Unacceptable

N/A

Taking a genuine interest in your particular concerns or issues

Taking a genuine interest in your particular concerns or issues Excellent

Taking a genuine interest in your particular concerns or issues Good

Taking a genuine interest in your particular concerns or issues Adequate

Taking a genuine interest in your particular concerns or issues Poor

Taking a genuine interest in your particular concerns or issues Unacceptable

Taking a genuine interest in your particular concerns or issues N/A

Communicating clearly and effectively

Communicating clearly and effectively Excellent

Communicating clearly and effectively Good

Communicating clearly and effectively Adequate

Communicating clearly and effectively Poor

Communicating clearly and effectively Unacceptable

Communicating clearly and effectively N/A

Keeping you informed of progress

Keeping you informed of progress Excellent

Keeping you informed of progress Good

Keeping you informed of progress Adequate

Keeping you informed of progress Poor

Keeping you informed of progress Unacceptable

Keeping you informed of progress N/A

Keeping to timescales

Keeping to timescales Excellent

Keeping to timescales Good

Keeping to timescales Adequate

Keeping to timescales Poor

Keeping to timescales Unacceptable

Keeping to timescales N/A

Ease of making contact with the officer you are dealing with

Ease of making contact with the officer you are dealing with Excellent

Ease of making contact with the officer you are dealing with Good

Ease of making contact with the officer you are dealing with Adequate

Ease of making contact with the officer you are dealing with Poor

Ease of making contact with the officer you are dealing with Unacceptable

Ease of making contact with the officer you are dealing with N/A

Sufficient knowledge to answer questions

Sufficient knowledge to answer questions Excellent

Sufficient knowledge to answer questions Good

Sufficient knowledge to answer questions Adequate

Sufficient knowledge to answer questions Poor

Sufficient knowledge to answer questions Unacceptable

Sufficient knowledge to answer questions N/A

Responding promptly to requests to contact you

Responding promptly to requests to contact you Excellent

Responding promptly to requests to contact you Good

Responding promptly to requests to contact you Adequate

Responding promptly to requests to contact you Poor

Responding promptly to requests to contact you Unacceptable

Responding promptly to requests to contact you N/A

Treated courteously

Treated courteously Excellent

Treated courteously Good

Treated courteously Adequate

Treated courteously Poor

Treated courteously Unacceptable

Treated courteously N/A

Question Title

* 2. Overall, how do you rate the quality of service that we provide?

Excellent

Good

Adequate

Poor

Unacceptable

Question Title

* 3. If you have any suggestions regarding how we could improve the services we provide to you, or would like to explain further if you felt the service was unsatisfactory, please comment in the box below.

Question Title

* 4. What is your postcode?

ZIP/Postal Code:

Environmental Health Customer Satisfaction Survey

How Are We Doing?

Question Title

* 1. Please rate the following aspects of our work.

Question Title

* 2. Overall, how do you rate the quality of service that we provide?

Question Title

* 3. If you have any suggestions regarding how we could improve the services we provide to you, or would like to explain further if you felt the service was unsatisfactory, please comment in the box below.

Question Title

* 4. What is your postcode?