2014 Specialists Provider Survey: East Question Title * 1. Would you agree the referral process is working to your satisfaction? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 2. Would you agree the customer services provided by the Care Management staff (Case Management & Utilization Management) are courteous, knowledgeable and resourceful? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 3. Would you agree that claims are processed according to contract? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 4. Would you agree, when claims issues arise, the claims staff is helpful in working toward resolution? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 5. Would you agree the services provided by the Network Relations Coordinators are courteous, resourceful and responsive to requests? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 6. Would you agree the services provided by the Credentialing staff are courteous, knowledgeable and resourceful? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 7. Would you agree you are satisfied with the overall services provided by Healthcare Resources NW? Highly Disagree Highly Agree Highly Disagree Highly Agree Other (please specify) Question Title * 8. How can we improve our services? Question Title * 9. Name: Question Title * 10. Title: Question Title * 11. Clinic Name: Done