Rape Crisis Scotland helpline email support feedback

1. Please tell us what you think of the support you got from the Rape Crisis Scotland email support

Rape Crisis Scotland is very keen to hear your views of the service you received from our email support. Your feedback is anonymous, it will only take a few minutes and we will use what you tell us to help us improve the helpline.

Question Title

* 1. How did you hear about the Email Support?

Question Title

* 2. What attracted you to access the support by email as opposed to the helpline?

Question Title

* 3. How helpful was the response from the support worker?

	Very Helpful	Helpful	Satisfactory	Unhelpful	Very unhelpful	N/A
Support	Support Very Helpful	Support Helpful	Support Satisfactory	Support Unhelpful	Support Very unhelpful	Support N/A
Information	Information Very Helpful	Information Helpful	Information Satisfactory	Information Unhelpful	Information Very unhelpful	Information N/A

Your comments

Question Title

* 4. Did contacting the email support service make a difference to you?

Yes

Could you say more about what impact this had?

Question Title

* 5. Did the support worker offer to put you in touch with a support service in your area?

Yes

Didn't feel ready

Already have supports

Can't remember

Your comments

Question Title

* 6. Have you also had contact with our helpline?

Yes

Your comments

Question Title

* 7. Could the email support service be improved?

Yes

Your comments

Question Title

* 8. RCS sometimes publishes quotes from survivors who have used our service (e.g. on our website, social media channels, leaflets or annual report), to reassure and encourage those who may be less confident about contacting or to highlight a particular aspect of our work. Please indicate if you would be content for an anonymous quote from your feedback to be used in this way.

Yes, please use an anonymous quote from my feedback

No thank you, I do not wish my feedback to be quoted

If you would like a direct response to any aspect of your experience of support please contact us at feedback@rapecrisisscotland.org.uk with safe contact details and we will get in touch very soon.