SurveyMonkey Powered Online Survey

Thank you for your business. Precision Dynamics is committed to providing the highest level of service and quality products. Please help us in our mission of continuous improvement by taking a few minutes to complete this Customer Survey. We value your feedback and will use this information to help enhance our service and operations to better serve you. Your participation is greatly appreciated.

For taking part in the survey, you qualify for a quarterly drawing to win:
First Prize: $100 Visa Gift Card
Second Prize: $50 Visa Gift Card
Third Prize: $25 Visa Gift Card

	1 - Poor	2	3	4	5	6	7	8	9	10 - Excellent	N/A
Customer Care experience	Customer Care experience 1 - Poor	Customer Care experience 2	Customer Care experience 3	Customer Care experience 4	Customer Care experience 5	Customer Care experience 6	Customer Care experience 7	Customer Care experience 8	Customer Care experience 9	Customer Care experience 10 - Excellent	Customer Care experience N/A
Responsiveness to issues	Responsiveness to issues 1 - Poor	Responsiveness to issues 2	Responsiveness to issues 3	Responsiveness to issues 4	Responsiveness to issues 5	Responsiveness to issues 6	Responsiveness to issues 7	Responsiveness to issues 8	Responsiveness to issues 9	Responsiveness to issues 10 - Excellent	Responsiveness to issues N/A
Product knowledge	Product knowledge 1 - Poor	Product knowledge 2	Product knowledge 3	Product knowledge 4	Product knowledge 5	Product knowledge 6	Product knowledge 7	Product knowledge 8	Product knowledge 9	Product knowledge 10 - Excellent	Product knowledge N/A
Ease of ordering	Ease of ordering 1 - Poor	Ease of ordering 2	Ease of ordering 3	Ease of ordering 4	Ease of ordering 5	Ease of ordering 6	Ease of ordering 7	Ease of ordering 8	Ease of ordering 9	Ease of ordering 10 - Excellent	Ease of ordering N/A
Website experience	Website experience 1 - Poor	Website experience 2	Website experience 3	Website experience 4	Website experience 5	Website experience 6	Website experience 7	Website experience 8	Website experience 9	Website experience 10 - Excellent	Website experience N/A
Product return policy	Product return policy 1 - Poor	Product return policy 2	Product return policy 3	Product return policy 4	Product return policy 5	Product return policy 6	Product return policy 7	Product return policy 8	Product return policy 9	Product return policy 10 - Excellent	Product return policy N/A
Turnaround time	Turnaround time 1 - Poor	Turnaround time 2	Turnaround time 3	Turnaround time 4	Turnaround time 5	Turnaround time 6	Turnaround time 7	Turnaround time 8	Turnaround time 9	Turnaround time 10 - Excellent	Turnaround time N/A
Product availability	Product availability 1 - Poor	Product availability 2	Product availability 3	Product availability 4	Product availability 5	Product availability 6	Product availability 7	Product availability 8	Product availability 9	Product availability 10 - Excellent	Product availability N/A
Shipping accuracy	Shipping accuracy 1 - Poor	Shipping accuracy 2	Shipping accuracy 3	Shipping accuracy 4	Shipping accuracy 5	Shipping accuracy 6	Shipping accuracy 7	Shipping accuracy 8	Shipping accuracy 9	Shipping accuracy 10 - Excellent	Shipping accuracy N/A

1 - Poor

10 - Excellent

N/A

Customer Care experience

Customer Care experience 1 - Poor

Customer Care experience 2

Customer Care experience 3

Customer Care experience 4

Customer Care experience 5

Customer Care experience 6

Customer Care experience 7

Customer Care experience 8

Customer Care experience 9

Customer Care experience 10 - Excellent

Customer Care experience N/A

Responsiveness to issues

Responsiveness to issues 1 - Poor

Responsiveness to issues 2

Responsiveness to issues 3

Responsiveness to issues 4

Responsiveness to issues 5

Responsiveness to issues 6

Responsiveness to issues 7

Responsiveness to issues 8

Responsiveness to issues 9

Responsiveness to issues 10 - Excellent

Responsiveness to issues N/A

Product knowledge

Product knowledge 1 - Poor

Product knowledge 2

Product knowledge 3

Product knowledge 4

Product knowledge 5

Product knowledge 6

Product knowledge 7

Product knowledge 8

Product knowledge 9

Product knowledge 10 - Excellent

Product knowledge N/A

Ease of ordering

Ease of ordering 1 - Poor

Ease of ordering 2

Ease of ordering 3

Ease of ordering 4

Ease of ordering 5

Ease of ordering 6

Ease of ordering 7

Ease of ordering 8

Ease of ordering 9

Ease of ordering 10 - Excellent

Ease of ordering N/A

Website experience

Website experience 1 - Poor

Website experience 2

Website experience 3

Website experience 4

Website experience 5

Website experience 6

Website experience 7

Website experience 8

Website experience 9

Website experience 10 - Excellent

Website experience N/A

Product return policy

Product return policy 1 - Poor

Product return policy 2

Product return policy 3

Product return policy 4

Product return policy 5

Product return policy 6

Product return policy 7

Product return policy 8

Product return policy 9

Product return policy 10 - Excellent

Product return policy N/A

Turnaround time

Turnaround time 1 - Poor

Turnaround time 2

Turnaround time 3

Turnaround time 4

Turnaround time 5

Turnaround time 6

Turnaround time 7

Turnaround time 8

Turnaround time 9

Turnaround time 10 - Excellent

Turnaround time N/A

Product availability

Product availability 1 - Poor

Product availability 2

Product availability 3

Product availability 4

Product availability 5

Product availability 6

Product availability 7

Product availability 8

Product availability 9

Product availability 10 - Excellent

Product availability N/A

Shipping accuracy

Shipping accuracy 1 - Poor

Shipping accuracy 2

Shipping accuracy 3

Shipping accuracy 4

Shipping accuracy 5

Shipping accuracy 6

Shipping accuracy 7

Shipping accuracy 8

Shipping accuracy 9

Shipping accuracy 10 - Excellent

Shipping accuracy N/A

	1 - Poor	2	3	4	5	6	7	8	9	10 - Excellent	N/A
Overall product quality	Overall product quality 1 - Poor	Overall product quality 2	Overall product quality 3	Overall product quality 4	Overall product quality 5	Overall product quality 6	Overall product quality 7	Overall product quality 8	Overall product quality 9	Overall product quality 10 - Excellent	Overall product quality N/A
Comfort (wristbands only)	Comfort (wristbands only) 1 - Poor	Comfort (wristbands only) 2	Comfort (wristbands only) 3	Comfort (wristbands only) 4	Comfort (wristbands only) 5	Comfort (wristbands only) 6	Comfort (wristbands only) 7	Comfort (wristbands only) 8	Comfort (wristbands only) 9	Comfort (wristbands only) 10 - Excellent	Comfort (wristbands only) N/A
Adhesion (labels only)	Adhesion (labels only) 1 - Poor	Adhesion (labels only) 2	Adhesion (labels only) 3	Adhesion (labels only) 4	Adhesion (labels only) 5	Adhesion (labels only) 6	Adhesion (labels only) 7	Adhesion (labels only) 8	Adhesion (labels only) 9	Adhesion (labels only) 10 - Excellent	Adhesion (labels only) N/A
Printing quality	Printing quality 1 - Poor	Printing quality 2	Printing quality 3	Printing quality 4	Printing quality 5	Printing quality 6	Printing quality 7	Printing quality 8	Printing quality 9	Printing quality 10 - Excellent	Printing quality N/A
Pricing & value	Pricing & value 1 - Poor	Pricing & value 2	Pricing & value 3	Pricing & value 4	Pricing & value 5	Pricing & value 6	Pricing & value 7	Pricing & value 8	Pricing & value 9	Pricing & value 10 - Excellent	Pricing & value N/A
Packaging	Packaging 1 - Poor	Packaging 2	Packaging 3	Packaging 4	Packaging 5	Packaging 6	Packaging 7	Packaging 8	Packaging 9	Packaging 10 - Excellent	Packaging N/A

1 - Poor

10 - Excellent

N/A

Overall product quality

Overall product quality 1 - Poor

Overall product quality 2

Overall product quality 3

Overall product quality 4

Overall product quality 5

Overall product quality 6

Overall product quality 7

Overall product quality 8

Overall product quality 9

Overall product quality 10 - Excellent

Overall product quality N/A

Comfort (wristbands only)

Comfort (wristbands only) 1 - Poor

Comfort (wristbands only) 2

Comfort (wristbands only) 3

Comfort (wristbands only) 4

Comfort (wristbands only) 5

Comfort (wristbands only) 6

Comfort (wristbands only) 7

Comfort (wristbands only) 8

Comfort (wristbands only) 9

Comfort (wristbands only) 10 - Excellent

Comfort (wristbands only) N/A

Adhesion (labels only)

Adhesion (labels only) 1 - Poor

Adhesion (labels only) 2

Adhesion (labels only) 3

Adhesion (labels only) 4

Adhesion (labels only) 5

Adhesion (labels only) 6

Adhesion (labels only) 7

Adhesion (labels only) 8

Adhesion (labels only) 9

Adhesion (labels only) 10 - Excellent

Adhesion (labels only) N/A

Printing quality

Printing quality 1 - Poor

Printing quality 2

Printing quality 3

Printing quality 4

Printing quality 5

Printing quality 6

Printing quality 7

Printing quality 8

Printing quality 9

Printing quality 10 - Excellent

Printing quality N/A

Pricing & value

Pricing & value 1 - Poor

Pricing & value 2

Pricing & value 3

Pricing & value 4

Pricing & value 5

Pricing & value 6

Pricing & value 7

Pricing & value 8

Pricing & value 9

Pricing & value 10 - Excellent

Pricing & value N/A

Packaging

Packaging 1 - Poor

Packaging 2

Packaging 3

Packaging 4

Packaging 5

Packaging 6

Packaging 7

Packaging 8

Packaging 9

Packaging 10 - Excellent

Packaging N/A

	1-Not Important	2	3	4	5	6	7	8	9	10 - Very Important	N/A
Supplier's sustainability or environmental performance	Supplier's sustainability or environmental performance 1-Not Important	Supplier's sustainability or environmental performance 2	Supplier's sustainability or environmental performance 3	Supplier's sustainability or environmental performance 4	Supplier's sustainability or environmental performance 5	Supplier's sustainability or environmental performance 6	Supplier's sustainability or environmental performance 7	Supplier's sustainability or environmental performance 8	Supplier's sustainability or environmental performance 9	Supplier's sustainability or environmental performance 10 - Very Important	Supplier's sustainability or environmental performance N/A
Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.)	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 1-Not Important	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 2	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 3	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 4	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 5	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 6	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 7	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 8	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 9	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 10 - Very Important	Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) N/A

1-Not Important

10 - Very Important

N/A

Supplier's sustainability or environmental performance

Supplier's sustainability or environmental performance 1-Not Important

Supplier's sustainability or environmental performance 2

Supplier's sustainability or environmental performance 3

Supplier's sustainability or environmental performance 4

Supplier's sustainability or environmental performance 5

Supplier's sustainability or environmental performance 6

Supplier's sustainability or environmental performance 7

Supplier's sustainability or environmental performance 8

Supplier's sustainability or environmental performance 9

Supplier's sustainability or environmental performance 10 - Very Important

Supplier's sustainability or environmental performance N/A

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.)

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 1-Not Important

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 2

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 3

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 4

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 5

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 6

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 7

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 8

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 9

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) 10 - Very Important

Third party, environmental certifications or memberships (Ex: Practice Greenhealth, Healthcare Without Harm, LEED, Green Seal, etc.) N/A

Precision Dynamics Customer Satisfaction Survey

Question Title

* 1. Please provide your contact information.

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* 2. Please rate your experience with Precision Dynamics SERVICE.

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* 3. Please rate your experience with Precision Dynamics PRODUCT QUALITY.

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* 4. Which product line / market applies to your order?

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* 5. How did you place your last order?

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* 6. How can we improve to better serve you? Please enter your comments or suggestions in the box below.

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* 7. Please rate the importance of the following environmental factors as they relate to your organization's purchasing decisions...

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* 8. If PDC were to offer programs to recycle your used identification products, would you be interested?

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* 9. Do you grant Precision Dynamics permission to use your name and comments for future marketing use?