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KSS Enterprises Customer Survey - 2012
1.
How long have you been a customer of KSS?
Less than 1 year
1 to 3 years
3 to 5 years
5 or more years
2.
How often do you order from KSS?
Weekly
Bi-Weekly
Monthly
Bi-Monthly
Quarterly
Bi-Annually
Annually
3.
Which products do you currently purchase from KSS?
Yes
No
Paper
Yes
No
Liners
Yes
No
Chemicals
Yes
No
Skin Care
Yes
No
Cleaning Supplies (Mops, Buckets, Sponges)
Yes
No
Air Care
Yes
No
Matting
Yes
No
Equipment
Yes
No
Parts
Yes
No
4.
Please rate your overall experience with the following:
Using a scale of 1-5, 1 being Extremely Dissatisfied to 5 being Extremely Satisfied.
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Sales Representatives
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Customer Service Representatives
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Driver
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Service Technician
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Showroom Personnel
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Timeliness of Delivery
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Accuracy of Order
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
KSS Product Selection
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
Overall KSS Experience
1 - Extremely Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Extremely Satisfied
Do Not Use This Service
5.
Did you find the KSS website user-friendly and easy to navigate?
Yes
No
6.
If not, why?
7.
Would you recommend KSS to colleagues or contacts?
Yes
No
8.
If not, why?
9.
Please tell us how we can better serve you.
