Library Customer Satisfaction Survey

We are always striving to improve our services and learn what our customers think about what we offer. Thank you for taking the time to complete this short survey, the results will help us to identify what we are doing well and what we need to work a bit harder on.

	10	9	8	7	6	5	4	3	2	1
Books	Books 10	Books 9	Books 8	Books 7	Books 6	Books 5	Books 4	Books 3	Books 2	Books 1
Buildings	Buildings 10	Buildings 9	Buildings 8	Buildings 7	Buildings 6	Buildings 5	Buildings 4	Buildings 3	Buildings 2	Buildings 1
Staff	Staff 10	Staff 9	Staff 8	Staff 7	Staff 6	Staff 5	Staff 4	Staff 3	Staff 2	Staff 1
Computers	Computers 10	Computers 9	Computers 8	Computers 7	Computers 6	Computers 5	Computers 4	Computers 3	Computers 2	Computers 1
Events	Events 10	Events 9	Events 8	Events 7	Events 6	Events 5	Events 4	Events 3	Events 2	Events 1
Children's Activities	Children's Activities 10	Children's Activities 9	Children's Activities 8	Children's Activities 7	Children's Activities 6	Children's Activities 5	Children's Activities 4	Children's Activities 3	Children's Activities 2	Children's Activities 1
Overall, how satisfied are you with Havering Libraries?	Overall, how satisfied are you with Havering Libraries? 10	Overall, how satisfied are you with Havering Libraries? 9	Overall, how satisfied are you with Havering Libraries? 8	Overall, how satisfied are you with Havering Libraries? 7	Overall, how satisfied are you with Havering Libraries? 6	Overall, how satisfied are you with Havering Libraries? 5	Overall, how satisfied are you with Havering Libraries? 4	Overall, how satisfied are you with Havering Libraries? 3	Overall, how satisfied are you with Havering Libraries? 2	Overall, how satisfied are you with Havering Libraries? 1

Books

Books 10

Books 9

Books 8

Books 7

Books 6

Books 5

Books 4

Books 3

Books 2

Books 1

Buildings

Buildings 10

Buildings 9

Buildings 8

Buildings 7

Buildings 6

Buildings 5

Buildings 4

Buildings 3

Buildings 2

Buildings 1

Staff

Staff 10

Staff 9

Staff 8

Staff 7

Staff 6

Staff 5

Staff 4

Staff 3

Staff 2

Staff 1

Computers

Computers 10

Computers 9

Computers 8

Computers 7

Computers 6

Computers 5

Computers 4

Computers 3

Computers 2

Computers 1

Events

Events 10

Events 9

Events 8

Events 7

Events 6

Events 5

Events 4

Events 3

Events 2

Events 1

Children's Activities

Children's Activities 10

Children's Activities 9

Children's Activities 8

Children's Activities 7

Children's Activities 6

Children's Activities 5

Children's Activities 4

Children's Activities 3

Children's Activities 2

Children's Activities 1

Overall, how satisfied are you with Havering Libraries?

Overall, how satisfied are you with Havering Libraries? 10

Overall, how satisfied are you with Havering Libraries? 9

Overall, how satisfied are you with Havering Libraries? 8

Overall, how satisfied are you with Havering Libraries? 7

Overall, how satisfied are you with Havering Libraries? 6

Overall, how satisfied are you with Havering Libraries? 5

Overall, how satisfied are you with Havering Libraries? 4

Overall, how satisfied are you with Havering Libraries? 3

Overall, how satisfied are you with Havering Libraries? 2

Overall, how satisfied are you with Havering Libraries? 1

	10	9	8	7	6	5	4	3	2	1
Visiting the library today has helped me develop/learn new skills	Visiting the library today has helped me develop/learn new skills 10	Visiting the library today has helped me develop/learn new skills 9	Visiting the library today has helped me develop/learn new skills 8	Visiting the library today has helped me develop/learn new skills 7	Visiting the library today has helped me develop/learn new skills 6	Visiting the library today has helped me develop/learn new skills 5	Visiting the library today has helped me develop/learn new skills 4	Visiting the library today has helped me develop/learn new skills 3	Visiting the library today has helped me develop/learn new skills 2	Visiting the library today has helped me develop/learn new skills 1
I visit the library to socialise or meet people	I visit the library to socialise or meet people 10	I visit the library to socialise or meet people 9	I visit the library to socialise or meet people 8	I visit the library to socialise or meet people 7	I visit the library to socialise or meet people 6	I visit the library to socialise or meet people 5	I visit the library to socialise or meet people 4	I visit the library to socialise or meet people 3	I visit the library to socialise or meet people 2	I visit the library to socialise or meet people 1
Libraries offer a supportive environment for learning/education	Libraries offer a supportive environment for learning/education 10	Libraries offer a supportive environment for learning/education 9	Libraries offer a supportive environment for learning/education 8	Libraries offer a supportive environment for learning/education 7	Libraries offer a supportive environment for learning/education 6	Libraries offer a supportive environment for learning/education 5	Libraries offer a supportive environment for learning/education 4	Libraries offer a supportive environment for learning/education 3	Libraries offer a supportive environment for learning/education 2	Libraries offer a supportive environment for learning/education 1
I see the library as an important part of the community	I see the library as an important part of the community 10	I see the library as an important part of the community 9	I see the library as an important part of the community 8	I see the library as an important part of the community 7	I see the library as an important part of the community 6	I see the library as an important part of the community 5	I see the library as an important part of the community 4	I see the library as an important part of the community 3	I see the library as an important part of the community 2	I see the library as an important part of the community 1
Libraries give young people places to go and things to do	Libraries give young people places to go and things to do 10	Libraries give young people places to go and things to do 9	Libraries give young people places to go and things to do 8	Libraries give young people places to go and things to do 7	Libraries give young people places to go and things to do 6	Libraries give young people places to go and things to do 5	Libraries give young people places to go and things to do 4	Libraries give young people places to go and things to do 3	Libraries give young people places to go and things to do 2	Libraries give young people places to go and things to do 1

Visiting the library today has helped me develop/learn new skills

Visiting the library today has helped me develop/learn new skills 10

Visiting the library today has helped me develop/learn new skills 9

Visiting the library today has helped me develop/learn new skills 8

Visiting the library today has helped me develop/learn new skills 7

Visiting the library today has helped me develop/learn new skills 6

Visiting the library today has helped me develop/learn new skills 5

Visiting the library today has helped me develop/learn new skills 4

Visiting the library today has helped me develop/learn new skills 3

Visiting the library today has helped me develop/learn new skills 2

Visiting the library today has helped me develop/learn new skills 1

I visit the library to socialise or meet people

I visit the library to socialise or meet people 10

I visit the library to socialise or meet people 9

I visit the library to socialise or meet people 8

I visit the library to socialise or meet people 7

I visit the library to socialise or meet people 6

I visit the library to socialise or meet people 5

I visit the library to socialise or meet people 4

I visit the library to socialise or meet people 3

I visit the library to socialise or meet people 2

I visit the library to socialise or meet people 1

Libraries offer a supportive environment for learning/education

Libraries offer a supportive environment for learning/education 10

Libraries offer a supportive environment for learning/education 9

Libraries offer a supportive environment for learning/education 8

Libraries offer a supportive environment for learning/education 7

Libraries offer a supportive environment for learning/education 6

Libraries offer a supportive environment for learning/education 5

Libraries offer a supportive environment for learning/education 4

Libraries offer a supportive environment for learning/education 3

Libraries offer a supportive environment for learning/education 2

Libraries offer a supportive environment for learning/education 1

I see the library as an important part of the community

I see the library as an important part of the community 10

I see the library as an important part of the community 9

I see the library as an important part of the community 8

I see the library as an important part of the community 7

I see the library as an important part of the community 6

I see the library as an important part of the community 5

I see the library as an important part of the community 4

I see the library as an important part of the community 3

I see the library as an important part of the community 2

I see the library as an important part of the community 1

Libraries give young people places to go and things to do

Libraries give young people places to go and things to do 10

Libraries give young people places to go and things to do 9

Libraries give young people places to go and things to do 8

Libraries give young people places to go and things to do 7

Libraries give young people places to go and things to do 6

Libraries give young people places to go and things to do 5

Libraries give young people places to go and things to do 4

Libraries give young people places to go and things to do 3

Libraries give young people places to go and things to do 2

Libraries give young people places to go and things to do 1

Library Customer Satisfaction Survey

Havering Library Survey

Question Title

* 1. How satisfied are you with:

Please select one option where 10 is very satisfied and 1 is not satisfied at all.

Question Title

* 2. To what extent do you agree with the following statements:

Please select one option where10 is strongly agree and 1 is strongly disagree

Question Title

* 3. Please tick all the services that you are aware of...

Question Title

* 4. Which Library do you usually use?

Question Title

* 5. How could we improve the library you use?

Please include the name of your library in your answer
ie Collier Row Library needs more Science Fiction Books.

Question Title

* 6. If you would like to comment on any of the above please complete the box below. If you would like a response please ensure you leave your name and an email address.

Question Title

* 1. How satisfied are you with: Please select one option where 10 is very satisfied and 1 is not satisfied at all.

Question Title

* 2. To what extent do you agree with the following statements:Please select one option where10 is strongly agree and 1 is strongly disagree

Question Title

* 3. Please tick all the services that you are aware of...

Question Title

* 4. Which Library do you usually use?

Question Title

* 5. How could we improve the library you use?Please include the name of your library in your answer ie Collier Row Library needs more Science Fiction Books.

Question Title

* 6. If you would like to comment on any of the above please complete the box below. If you would like a response please ensure you leave your name and an email address.

* 1. How satisfied are you with:

Please select one option where 10 is very satisfied and 1 is not satisfied at all.

* 2. To what extent do you agree with the following statements:

Please select one option where10 is strongly agree and 1 is strongly disagree

* 5. How could we improve the library you use?

Please include the name of your library in your answer
ie Collier Row Library needs more Science Fiction Books.