Member Survey January 2012 1. Arena District Athletic Club - Member Survey Please share your comments with us so we can serve you better. Question Title * 1. How would you rate the value of your membership? Not Valuable Somewhat Valuable Moderately Valuable Valuable Very Valuable Price Price Not Valuable Price Somewhat Valuable Price Moderately Valuable Price Valuable Price Very Valuable Towel Service Towel Service Not Valuable Towel Service Somewhat Valuable Towel Service Moderately Valuable Towel Service Valuable Towel Service Very Valuable Locker room amenities Locker room amenities Not Valuable Locker room amenities Somewhat Valuable Locker room amenities Moderately Valuable Locker room amenities Valuable Locker room amenities Very Valuable Cardio headphones Cardio headphones Not Valuable Cardio headphones Somewhat Valuable Cardio headphones Moderately Valuable Cardio headphones Valuable Cardio headphones Very Valuable Hours of operation Hours of operation Not Valuable Hours of operation Somewhat Valuable Hours of operation Moderately Valuable Hours of operation Valuable Hours of operation Very Valuable Parking Parking Not Valuable Parking Somewhat Valuable Parking Moderately Valuable Parking Valuable Parking Very Valuable Question Title * 2. What other aspects of your membership do you value? Question Title * 3. How would you rate the following services? Not Valuable Somewhat Valuable Moderately Valuable Valuable Very Valuable Group Classes Group Classes Not Valuable Group Classes Somewhat Valuable Group Classes Moderately Valuable Group Classes Valuable Group Classes Very Valuable Fitness Equipment Fitness Equipment Not Valuable Fitness Equipment Somewhat Valuable Fitness Equipment Moderately Valuable Fitness Equipment Valuable Fitness Equipment Very Valuable Personal Training Personal Training Not Valuable Personal Training Somewhat Valuable Personal Training Moderately Valuable Personal Training Valuable Personal Training Very Valuable Online Nutrition Online Nutrition Not Valuable Online Nutrition Somewhat Valuable Online Nutrition Moderately Valuable Online Nutrition Valuable Online Nutrition Very Valuable fitRewards fitRewards Not Valuable fitRewards Somewhat Valuable fitRewards Moderately Valuable fitRewards Valuable fitRewards Very Valuable ADAC website ADAC website Not Valuable ADAC website Somewhat Valuable ADAC website Moderately Valuable ADAC website Valuable ADAC website Very Valuable Email fitTips Email fitTips Not Valuable Email fitTips Somewhat Valuable Email fitTips Moderately Valuable Email fitTips Valuable Email fitTips Very Valuable Massage Massage Not Valuable Massage Somewhat Valuable Massage Moderately Valuable Massage Valuable Massage Very Valuable Question Title * 4. What can we do to improve any of these services? Question Title * 5. What additional information would you find helpful at this time to get more from your membership? Not Helpful Somewhat Helpful Moderately Helpful Helpful Very Helpful NA/ Got it Review of fitness equipment Review of fitness equipment Not Helpful Review of fitness equipment Somewhat Helpful Review of fitness equipment Moderately Helpful Review of fitness equipment Helpful Review of fitness equipment Very Helpful Review of fitness equipment NA/ Got it How to set up a exercise program How to set up a exercise program Not Helpful How to set up a exercise program Somewhat Helpful How to set up a exercise program Moderately Helpful How to set up a exercise program Helpful How to set up a exercise program Very Helpful How to set up a exercise program NA/ Got it Additional nutrition support Additional nutrition support Not Helpful Additional nutrition support Somewhat Helpful Additional nutrition support Moderately Helpful Additional nutrition support Helpful Additional nutrition support Very Helpful Additional nutrition support NA/ Got it Special programing or contests Special programing or contests Not Helpful Special programing or contests Somewhat Helpful Special programing or contests Moderately Helpful Special programing or contests Helpful Special programing or contests Very Helpful Special programing or contests NA/ Got it Question Title * 6. What other information would you find helpful to get more from your membership? Question Title * 7. What additional product or services would you like to see added? (check all that apply) Yes No Juice/smoothie bar Juice/smoothie bar Yes Juice/smoothie bar No Tanning Tanning Yes Tanning No Accupuncture Accupuncture Yes Accupuncture No Question Title * 8. What additional services, classes or fitness equipment would you like? Question Title * 9. Please share any additional comments you may have. Please leave your contact information if you would like me to follow up with you. Done