Customer Service Survey - Division of Unemployment Insurance

Colorado Department of Labor and Employment

 
Thank you for taking the time to participate in this survey. Our goal is to improve customer satisfaction by efficiently and effectively providing the service and support you need from the Division of Unemployment Insurance. The survey should take less than 5 minutes to complete and your responses will be completely anonymous.
1. I am a
2. Staff consistently acts in a courteous and professional manner
3. Staff has the knowledge to answer my questions
4. Staff provides assistance and is helpful in resolving problems
5. Service and support are delivered in a timely fashion
6. Information I need is easy to find on the Unemployment Insurance website
7. In the past 30 days I have contacted or interacted with staff
8. I used the following to interact with staff (select all that apply)
9. What changes would most improve our service?
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