Division of Student Affairs Survey (KMR)

Survey Questions Regarding FAMU Division of Student Affairs

 
This survey is being conducted by KMR Consultants, LLC on behalf of the Division of Student Affairs. The purpose of this survey is to determine the current level that the Divison is operating in meeting customer service expections.
1. Please identify in what capacity you communicate with the Division of Student Affairs.
2. Please identify your most common method of communicating with the Division of Student Affairs.
3. In looking at your response to question #2, please rank your level of satisfaction with how effective that method of communication is.
4. In looking at your response to question #3, please give a brief explanation of your answer. Please include any suggestions for improved method of communication.
5. When communicating with the Division of Student Affairs, please identify the top three departments within the Division of Student Affairs that you have the most frequent contact with, ranking them in order of frequency.
Most FrequentSecond Most FrequentThird Most Frequent
Financial Aid and Scholarships
New Student Orientation
University Ombudsmen
Admissions
Student Government
Disability Access
Housing
Campus Rec.
Public Safety
Student Activities
Early Childhood Center
Counseling
Enrollment
Judicial Affairs
Parking Services
Student Life
Career Center
Health Center
6. Starting with the department that you ranked as the one you have the most frequent contact with, please rank the level of competency you believe the staff of that department has in assisting you with your issue.
7. Starting with the department that you ranked as the one you have the most frequent contact with, please rank how quickly your issue is addressed by that department.
8. Starting with the department that you ranked as the one you have the most frequent contact with, please describe your level of satisfaction that your problem is adequately addressed when dealing with that department.
9. Starting with the department that you ranked as the one you have the second most frequent contact with, please rank the level of competency you believe the staff of that department has in assisting you with your issue.
10. In looking at the department that you ranked as the one you have the second most frequent contact with, please rank how quickly your issue is addressed by that department.
11. In looking at the department that you ranked as the one you have the second most frequent contact with, please describe your level of satisfaction that your problem is adequately addressed when dealing with that department.
12. Starting with the department that you ranked as the one you have the third most frequent contact with, please rank the level of competency you believe the staff of that department has in assisting you with your issue.
13. In looking at the department that you ranked as the one you have the third most frequent contact with, please rank how quickly your issue is addressed by that department.
14. In looking at the department that you ranked as the one you have the third most frequent contact with, please describe your level of satisfaction that your problem is adequately addressed when dealing with that department
15. Based on your personal experiences with the Divison of Student Affairs, please list the top three assets you believe the Division of Student Affairs possesses.
16. Based on your personal experiences with the Division of Student Affairs, please list the top three challenges you believe the Divison of Student Affairs should address.
17. Please provide any other comments.