Helpdesk Feedback Survey

Question Title

* 1. Please rate your satisfaction with the following aspects of your Helpdesk experience:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Overall quality of telephone support	Overall quality of telephone support Very Satisfied	Overall quality of telephone support Satisfied	Overall quality of telephone support Neutral	Overall quality of telephone support Dissatisfied	Overall quality of telephone support Very Dissatisfied	Overall quality of telephone support N/A
Overall quality of on-site support	Overall quality of on-site support Very Satisfied	Overall quality of on-site support Satisfied	Overall quality of on-site support Neutral	Overall quality of on-site support Dissatisfied	Overall quality of on-site support Very Dissatisfied	Overall quality of on-site support N/A
Knowledge and professionalism of the help desk support staff	Knowledge and professionalism of the help desk support staff Very Satisfied	Knowledge and professionalism of the help desk support staff Satisfied	Knowledge and professionalism of the help desk support staff Neutral	Knowledge and professionalism of the help desk support staff Dissatisfied	Knowledge and professionalism of the help desk support staff Very Dissatisfied	Knowledge and professionalism of the help desk support staff N/A
Knowledge and professionalism of on-site support personel	Knowledge and professionalism of on-site support personel Very Satisfied	Knowledge and professionalism of on-site support personel Satisfied	Knowledge and professionalism of on-site support personel Neutral	Knowledge and professionalism of on-site support personel Dissatisfied	Knowledge and professionalism of on-site support personel Very Dissatisfied	Knowledge and professionalism of on-site support personel N/A
Communication and follow-up on problem resolution	Communication and follow-up on problem resolution Very Satisfied	Communication and follow-up on problem resolution Satisfied	Communication and follow-up on problem resolution Neutral	Communication and follow-up on problem resolution Dissatisfied	Communication and follow-up on problem resolution Very Dissatisfied	Communication and follow-up on problem resolution N/A
Ability of help desk to diagnose your problem	Ability of help desk to diagnose your problem Very Satisfied	Ability of help desk to diagnose your problem Satisfied	Ability of help desk to diagnose your problem Neutral	Ability of help desk to diagnose your problem Dissatisfied	Ability of help desk to diagnose your problem Very Dissatisfied	Ability of help desk to diagnose your problem N/A
Ability of the help desk to solve your problem	Ability of the help desk to solve your problem Very Satisfied	Ability of the help desk to solve your problem Satisfied	Ability of the help desk to solve your problem Neutral	Ability of the help desk to solve your problem Dissatisfied	Ability of the help desk to solve your problem Very Dissatisfied	Ability of the help desk to solve your problem N/A
Time required to resolve your problem	Time required to resolve your problem Very Satisfied	Time required to resolve your problem Satisfied	Time required to resolve your problem Neutral	Time required to resolve your problem Dissatisfied	Time required to resolve your problem Very Dissatisfied	Time required to resolve your problem N/A
Overall quality of the solution	Overall quality of the solution Very Satisfied	Overall quality of the solution Satisfied	Overall quality of the solution Neutral	Overall quality of the solution Dissatisfied	Overall quality of the solution Very Dissatisfied	Overall quality of the solution N/A

Question Title

* 2. Please tell us how we could improve the quality of support we provide to you or your department: