The Family Support Services Survey
This survey is being carried out by Family Lives on behalf of the Department for Education (DfE) to gain people’s views on family support services in England. DfE will use the information you provide in response to this survey to evaluate the effectiveness of these services.
To help with this, we need to ask you a number of questions about yourself to gain an understanding of the people who are using these services. For those of you taking the survey after a call to the helpline, we appreciate that you may have already answered some of the questions. Thank you for your patience and we would like to apologise in advance for any repetitions. This survey will not last more than 15 minutes.
Any information you provide will be treated in confidence and no names or personal information you give us will be published or made publicly available. DfE is responsible for ensuring that all personal data collected as part of this survey is processed fairly and in compliance with the Data Protection Act 1998 and this includes how personal information is collected, who will have access to it and how it will be used and stored.
Information about the Department for Education can be found on its website at http://www.education.gov.uk/ and reports from previous surveys are available on request. If you would like more information about this survey, please contact:
Family Support and Information Team
Department for Education
Great Smith Street