Inspection Services Quality Control Question Title * 1. Is your permit/project with Universal currently active, or has it been completed? Currently active Completed Question Title * 2. How knowledgeable did the Universal representative seem to you? Extremely knowledgeable Quite knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 3. How politely did the Universal representative treat you? Extremely politely Quite politely Moderately politely Slightly politely Not at all politely Question Title * 4. How clear was the information the Universal representative provided to you? Extremely clear Quite clear Moderately clear Slightly clear Not at all clear Question Title * 5. How well did Universal's Inspector handle your project? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 6. Were you satisfied with your experience with Universal, neither satisfied nor dissatisfied with it, or dissatisfied with it? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 7. Was your experience with Universal better than you expected it to be, worse than you expected it to be, or about what you expected it to be? A great deal better Quite a bit better Somewhat better About what was expected Somewhat worse Quite a bit worse A great deal worse Don't know Question Title * 8. How useful is our service? Extremely useful Very useful Moderately useful Slightly useful Not at all useful Question Title * 9. Compared to other municipalities, how effective is this permitting/inspection process? Much more effective Somewhat more effective Slightly more effective About as effective Slightly less effective Somewhat less effective Much less effective Question Title * 10. What changes would most improve our permitting/inspection services? Question Title * 11. Do you have any other comments, questions, or concerns? Done
