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* 1. The Quality of Service provided by the Batavia Fire Department exceeded my expectation.

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* 2. The Fire Officers and Firefighter responses were:

  Strongly Disagree Disagree No Opinion Agree Strongly Agree
Professional
Knowledgeable
Helpfull
Self-Assured

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* 3. The Fire Department is receptive to citizen concerns.

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* 4. I was comfortable with the actions taken by the Fire Department.

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* 5. The service rendered was appropriate to my call/concern.

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* 6. The Fire Department reflects the values of the community in the kinds of services they render.

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