Jiraffe - our customers count - satisfaction survey

All information provided within this survey is strictly confidential and will never be shared with third parties.

Question Title

* 1. Please tell us who you are

A child or adult who uses products from Jiraffe

A parent

A physiotherapist

An occupational therapist

A teacher

A purchaser

Other (please specify)

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* 2. Please rate Jiraffe overall on the following

	Excellent	Good	Adequate	Poor	Inadequate
Understanding your needs/requirements	Understanding your needs/requirements Excellent	Understanding your needs/requirements Good	Understanding your needs/requirements Adequate	Understanding your needs/requirements Poor	Understanding your needs/requirements Inadequate
Useful and informative product information	Useful and informative product information Excellent	Useful and informative product information Good	Useful and informative product information Adequate	Useful and informative product information Poor	Useful and informative product information Inadequate
Regularity and usefulness of product updates (emails etc.)	Regularity and usefulness of product updates (emails etc.) Excellent	Regularity and usefulness of product updates (emails etc.) Good	Regularity and usefulness of product updates (emails etc.) Adequate	Regularity and usefulness of product updates (emails etc.) Poor	Regularity and usefulness of product updates (emails etc.) Inadequate
Usefulness and quality of website for your needs	Usefulness and quality of website for your needs Excellent	Usefulness and quality of website for your needs Good	Usefulness and quality of website for your needs Adequate	Usefulness and quality of website for your needs Poor	Usefulness and quality of website for your needs Inadequate
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Inadequate
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Inadequate
Breadth of choice across Jiraffe product range	Breadth of choice across Jiraffe product range Excellent	Breadth of choice across Jiraffe product range Good	Breadth of choice across Jiraffe product range Adequate	Breadth of choice across Jiraffe product range Poor	Breadth of choice across Jiraffe product range Inadequate
Overall quality of Jiraffe product range	Overall quality of Jiraffe product range Excellent	Overall quality of Jiraffe product range Good	Overall quality of Jiraffe product range Adequate	Overall quality of Jiraffe product range Poor	Overall quality of Jiraffe product range Inadequate
Helpfulness and quality of service from Customer Service team	Helpfulness and quality of service from Customer Service team Excellent	Helpfulness and quality of service from Customer Service team Good	Helpfulness and quality of service from Customer Service team Adequate	Helpfulness and quality of service from Customer Service team Poor	Helpfulness and quality of service from Customer Service team Inadequate

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* 3. How do you feel Jiraffe compare to other similar equipment and services providers you may use

Excellent

Good

Adequate

Poor

Inadequate

Excellent

Good

Adequate

Poor

Inadequate

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* 4. What is important to you when choosing a company to purchase specialist equipment?

	Vital - It's one of the main elements considered	Important	Neither important or unimportant	Unimportant	Irrelevant - it would not influence my choice
Speed of product delivery	Speed of product delivery Vital - It's one of the main elements considered	Speed of product delivery Important	Speed of product delivery Neither important or unimportant	Speed of product delivery Unimportant	Speed of product delivery Irrelevant - it would not influence my choice
Relationship with local Product Advisor	Relationship with local Product Advisor Vital - It's one of the main elements considered	Relationship with local Product Advisor Important	Relationship with local Product Advisor Neither important or unimportant	Relationship with local Product Advisor Unimportant	Relationship with local Product Advisor Irrelevant - it would not influence my choice
Reputation of company	Reputation of company Vital - It's one of the main elements considered	Reputation of company Important	Reputation of company Neither important or unimportant	Reputation of company Unimportant	Reputation of company Irrelevant - it would not influence my choice
Large product range	Large product range Vital - It's one of the main elements considered	Large product range Important	Large product range Neither important or unimportant	Large product range Unimportant	Large product range Irrelevant - it would not influence my choice
Ease of contacting Product Advisor	Ease of contacting Product Advisor Vital - It's one of the main elements considered	Ease of contacting Product Advisor Important	Ease of contacting Product Advisor Neither important or unimportant	Ease of contacting Product Advisor Unimportant	Ease of contacting Product Advisor Irrelevant - it would not influence my choice
Support/knowledge from the customer support team	Support/knowledge from the customer support team Vital - It's one of the main elements considered	Support/knowledge from the customer support team Important	Support/knowledge from the customer support team Neither important or unimportant	Support/knowledge from the customer support team Unimportant	Support/knowledge from the customer support team Irrelevant - it would not influence my choice
Ability to resolve product or service issues quickly	Ability to resolve product or service issues quickly Vital - It's one of the main elements considered	Ability to resolve product or service issues quickly Important	Ability to resolve product or service issues quickly Neither important or unimportant	Ability to resolve product or service issues quickly Unimportant	Ability to resolve product or service issues quickly Irrelevant - it would not influence my choice
Good website with lots of product information	Good website with lots of product information Vital - It's one of the main elements considered	Good website with lots of product information Important	Good website with lots of product information Neither important or unimportant	Good website with lots of product information Unimportant	Good website with lots of product information Irrelevant - it would not influence my choice

Product Advisor Feedback:
We're always aiming to provide the best experience we can. To help us improve the service our Product Advisors offer, please could you answer the following questions based on your last appointment/assessment with a Jiraffe Product Advisor, thank you.

Question Title

* 5. Please rate the following based on your Product Advisor (PA)

	Excellent	Good	Adequate	Poor	Inadequate
Ease of contacting	Ease of contacting Excellent	Ease of contacting Good	Ease of contacting Adequate	Ease of contacting Poor	Ease of contacting Inadequate
Time taken by your PA to respond to messages/queries	Time taken by your PA to respond to messages/queries Excellent	Time taken by your PA to respond to messages/queries Good	Time taken by your PA to respond to messages/queries Adequate	Time taken by your PA to respond to messages/queries Poor	Time taken by your PA to respond to messages/queries Inadequate
Timekeeping/Punctuality	Timekeeping/Punctuality Excellent	Timekeeping/Punctuality Good	Timekeeping/Punctuality Adequate	Timekeeping/Punctuality Poor	Timekeeping/Punctuality Inadequate
Appearance of your PA	Appearance of your PA Excellent	Appearance of your PA Good	Appearance of your PA Adequate	Appearance of your PA Poor	Appearance of your PA Inadequate
Attitude of your PA	Attitude of your PA Excellent	Attitude of your PA Good	Attitude of your PA Adequate	Attitude of your PA Poor	Attitude of your PA Inadequate
PA's knowledge of Jiraffe products and services	PA's knowledge of Jiraffe products and services Excellent	PA's knowledge of Jiraffe products and services Good	PA's knowledge of Jiraffe products and services Adequate	PA's knowledge of Jiraffe products and services Poor	PA's knowledge of Jiraffe products and services Inadequate
Condition of product samples	Condition of product samples Excellent	Condition of product samples Good	Condition of product samples Adequate	Condition of product samples Poor	Condition of product samples Inadequate
Overall satisfaction with the visit	Overall satisfaction with the visit Excellent	Overall satisfaction with the visit Good	Overall satisfaction with the visit Adequate	Overall satisfaction with the visit Poor	Overall satisfaction with the visit Inadequate
Speed of receiving quotation/other information requested during the visit	Speed of receiving quotation/other information requested during the visit Excellent	Speed of receiving quotation/other information requested during the visit Good	Speed of receiving quotation/other information requested during the visit Adequate	Speed of receiving quotation/other information requested during the visit Poor	Speed of receiving quotation/other information requested during the visit Inadequate

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* 6. Please provide us with a few details about your last Jiraffe Product Advisor appointment (if applicable):

Date

Time

Location

Name of Product Advisor

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* 7. Based on performance at this appointment, how likely is it that you will use Jiraffe for future requirements?

Definitely

Very likely

Possibly

Unlikely

Very unlikely

Definitely

Very likely

Possibly

Unlikely

Very unlikely

Jiraffe - our customers count - satisfaction survey

Question Title

* 1. Please tell us who you are

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* 2. Please rate Jiraffe overall on the following

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* 3. How do you feel Jiraffe compare to other similar equipment and services providers you may use

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* 4. What is important to you when choosing a company to purchase specialist equipment?

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* 5. Please rate the following based on your Product Advisor (PA)

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* 6. Please provide us with a few details about your last Jiraffe Product Advisor appointment (if applicable):

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* 7. Based on performance at this appointment, how likely is it that you will use Jiraffe for future requirements?

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* 8. If you have any comments or suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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* 9. Your Full Name

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* 10. Email address

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* 11. May we contact you for further feedback opportunities?