Dorchester County Public Library Customer Survey

 
1. Which Library branch do you use most often?
2. Do you use more than one Dorchester County Public Library branch?
3. How frequently do you use the library?
4. How would you rate your level of satisfaction with the Dorchester County Public Library?
5. How does your library branch rate on the following attributes? Leave item unrated if you don't use it.
Well Below AverageBelow AverageAverageAbove AverageWell Above Average
Customer Service
Selection of materials (book, movies, games, music, audiobooks, ebooks...)
Availability of materials
Services (copying, databases, information, computers, wifi...)
Events & Classes (storytime, workshops, summer reading, concerts...)
Facilities (meeting rooms, quiet study area, comfortable seating...)
6. What type of Internet access do you have at home?
7. Have you, a family member or friend used the Library for job search help (resume, online applications, computer training, job counseling)?
8. Do you use an ebook reader or ereader app?
9. Which ereader(s) do you use?
10. Do you download ebooks or audiobooks from the Dorchester County Public Library website and if so, which application do you use? Please select all that apply.
11. The most recent time you visited the Library or Library website, what was your purpose? (Check all that apply)
12. Were your needs met?
13. When you visit the Library, do you usually find what you are looking for?
14. Which non-fiction subject categories are you interested in?
15. What types of fiction books would you like the library to have more of?
16. Do you think the Library should offer more programs/workshops for the following audiences? If so, check all that apply.
17. What subjects of programs or workshops would you like to see the Library offer more of?
18. How can we serve you better? Do you have library-related information/recreational/education needs that are not being addressed? Have you seen or used services in other libraries that you think would be popular/useful here?

Please specify branch if necessary.
19. As we plan for the future, which services and spaces should the Library provide? Please select all that apply.
20. What is your gender?
21. Which category describes your age?
22. Which best describes your race?
23. Do you or a member of your household have a vision or hearing disability?
24. Do you have a child or children living in your household?
25. How many age 5 years old and under?
26. How many age 6 - 12 years old?
27. How many age 13 - 17 years old?
28. How many age 18 or older living in your household?
29. Is there anything else you would like to comment on regarding the Dorchester County Public Library?

Please specify branch if necessary.
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