International TEM Enterprise Survey

1. Enterprise Survey Managing International Telecom Expenses

100% of survey complete.

Welcome to the Telecom Expense Management Industry Association (TEMIA) Enterprise Survey on managing international telecom expenses. (If you provide Telecom Expense Management, Wireless Expense Management (WEM) or Mobile Device Managment (MDM) solutions to customers please use this link http://tinyurl.com/yff5wts for a survey targeted for providers.) TEMIA is using the information from this survey to help develop industry standards, white papers, and webcasts. This is a short survey. There will be 4 winners for a drawing of 4 $50 Amazon Gift Cards, so be sure to provide your contact information at the end of this survey.

What is the value of participating in this survey to your firm?
· Compare how you are doing vs. the industry (Only you will know your information, we will provide industry findings best practices, and key analysis.)
· Learn about international TEM.

Question Title

* 1. In what geographic region is your company HEADQUARTERS located?

United States

Canada

Europe

Asia-Pacific (including Australasia)

Latin America Mexico, South/Central America and Caribbean

Middle East, Africa, and other regions

Question Title

* 2. What percent of your business and operations are international?

Less than 10%

11% to 50%

More than 50%

Question Title

* 3. Where do purchases of TEM/WEM/MDM solutions originate? (Select single choice that best reflects your company policy.)

Decentralized by geographic region

United States

Canada

Europe

Asia-Pacific (including Australasia)

Latin America Mexico, South/Central America and Caribbean

Middle East, Africa, and other regions

Question Title

* 4. Which of the following do you use to learn about TEM,WEM or MDM, Suppliers, and implementation? (Select all that apply)

Consultants

Formal training classes offered by schools or other organizations

Analyst Research & Recommendations

Peer Training

Webinars

Industry Conferences

Industry Association

White Papers, Publications and reports

TEM Supplier Websites

Internet Search Engines

Question Title

* 5. Who is the primary decision maker for TEM/WEM/MDM solutions?

Procurement

Information Technology

Finance

Other (please specify)

Question Title

* 6. What are your top business challenges in managing international telecom voice, data and wireless expenses? (Select no more than 5 responses)

Ability to manage the deployment of mobile devices

Application of corporate business and accounting rules globally

Decentralized procurement of telecom services for different countries

Decentralized receipt of telecom billing

Language, or currency

Local regulations (i.e. data privacy, bill processing, etc. )

Management of non standard carrier billing data

Overcoming cultural norms

Question Title

* 7. What are your top challenges related to TEM in managing international expenses? (Select no more than 5 responses)

Ability to leverage industry best practices in managing TEM

Ability to negotiate and obtain fair market value for services

Access to usable telecom carrier data and billing

Insufficient staff expertise for effective telecom expense management initiatives

Lack of accurate inventory for telecom services, usage, lines, circuits, and equipment

Lack of automation to manage telecom expenses

Lack of reporting for visibility into spending

Question Title

* 8. What are the top actions or strategies are you taking to improve international telecom cost management? (Select no more than 6 responses)

Cost reductions through global sourcing of telecom contracts (carrier rates)

Improve inventory tracking and management for entire global network

Centralize control and increase spend under management for international locations

Increase telecom audit capabilities

Secure software to automate TEM WEM process

Subscribe to a managed services solution or outsource TEM functions to third party

Improve reporting of telecom expenses to gain visibility and accountability for expenses

Work with telecom carriers to improve usability of data

Question Title

* 9. Which TEM solutions and deployment approach(s) does your organization use or plan to use? (Select no more than one for each row)

	No Plans to Implement	Plan for the Future (within 6 months)	Outsourced/Managed Services	Licensed Software for in house deployment	Professional Service Engagement(s)
Sourcing (third party negotiates telecom contracts on your behalf)	Sourcing (third party negotiates telecom contracts on your behalf) No Plans to Implement	Sourcing (third party negotiates telecom contracts on your behalf) Plan for the Future (within 6 months)	Sourcing (third party negotiates telecom contracts on your behalf) Outsourced/Managed Services	Sourcing (third party negotiates telecom contracts on your behalf) Licensed Software for in house deployment	Sourcing (third party negotiates telecom contracts on your behalf) Professional Service Engagement(s)
Procurement & Fulfillment provisioning for telecom services	Procurement & Fulfillment provisioning for telecom services No Plans to Implement	Procurement & Fulfillment provisioning for telecom services Plan for the Future (within 6 months)	Procurement & Fulfillment provisioning for telecom services Outsourced/Managed Services	Procurement & Fulfillment provisioning for telecom services Licensed Software for in house deployment	Procurement & Fulfillment provisioning for telecom services Professional Service Engagement(s)
Telecom Invoice Processing & Reporting	Telecom Invoice Processing & Reporting No Plans to Implement	Telecom Invoice Processing & Reporting Plan for the Future (within 6 months)	Telecom Invoice Processing & Reporting Outsourced/Managed Services	Telecom Invoice Processing & Reporting Licensed Software for in house deployment	Telecom Invoice Processing & Reporting Professional Service Engagement(s)
Mobile Device Management solution	Mobile Device Management solution No Plans to Implement	Mobile Device Management solution Plan for the Future (within 6 months)	Mobile Device Management solution Outsourced/Managed Services	Mobile Device Management solution Licensed Software for in house deployment	Mobile Device Management solution Professional Service Engagement(s)
Audit & Dispute Management of carrier billing for errors	Audit & Dispute Management of carrier billing for errors No Plans to Implement	Audit & Dispute Management of carrier billing for errors Plan for the Future (within 6 months)	Audit & Dispute Management of carrier billing for errors Outsourced/Managed Services	Audit & Dispute Management of carrier billing for errors Licensed Software for in house deployment	Audit & Dispute Management of carrier billing for errors Professional Service Engagement(s)
Expense Allocation Charge-back & Reporting	Expense Allocation Charge-back & Reporting No Plans to Implement	Expense Allocation Charge-back & Reporting Plan for the Future (within 6 months)	Expense Allocation Charge-back & Reporting Outsourced/Managed Services	Expense Allocation Charge-back & Reporting Licensed Software for in house deployment	Expense Allocation Charge-back & Reporting Professional Service Engagement(s)
Call Accounting (individual chargebacks)	Call Accounting (individual chargebacks) No Plans to Implement	Call Accounting (individual chargebacks) Plan for the Future (within 6 months)	Call Accounting (individual chargebacks) Outsourced/Managed Services	Call Accounting (individual chargebacks) Licensed Software for in house deployment	Call Accounting (individual chargebacks) Professional Service Engagement(s)

Question Title

* 10. Which functions does our company have, or will it develop to manage wireless mobility?

	Currently Exists	Plan (within 6 months)	No Plans to Implement
Formal policy for use of corporate wireless devices	Formal policy for use of corporate wireless devices Currently Exists	Formal policy for use of corporate wireless devices Plan (within 6 months)	Formal policy for use of corporate wireless devices No Plans to Implement
Consistent approval process to determine employee eligibility for wireless services	Consistent approval process to determine employee eligibility for wireless services Currently Exists	Consistent approval process to determine employee eligibility for wireless services Plan (within 6 months)	Consistent approval process to determine employee eligibility for wireless services No Plans to Implement
Consistent process to procure wireless devices & service plans	Consistent process to procure wireless devices & service plans Currently Exists	Consistent process to procure wireless devices & service plans Plan (within 6 months)	Consistent process to procure wireless devices & service plans No Plans to Implement
Consistent process to deactivate devices and wipe data from devices	Consistent process to deactivate devices and wipe data from devices Currently Exists	Consistent process to deactivate devices and wipe data from devices Plan (within 6 months)	Consistent process to deactivate devices and wipe data from devices No Plans to Implement
Accurate up-to-date inventory of wireless devices	Accurate up-to-date inventory of wireless devices Currently Exists	Accurate up-to-date inventory of wireless devices Plan (within 6 months)	Accurate up-to-date inventory of wireless devices No Plans to Implement
Invoice processing	Invoice processing Currently Exists	Invoice processing Plan (within 6 months)	Invoice processing No Plans to Implement
Allocation chargeback, and reporting	Allocation chargeback, and reporting Currently Exists	Allocation chargeback, and reporting Plan (within 6 months)	Allocation chargeback, and reporting No Plans to Implement
Ongoing monthly wireless plan optimization	Ongoing monthly wireless plan optimization Currently Exists	Ongoing monthly wireless plan optimization Plan (within 6 months)	Ongoing monthly wireless plan optimization No Plans to Implement
Ongoing monthly audit (reconciliation of wireless bills to contracts)	Ongoing monthly audit (reconciliation of wireless bills to contracts) Currently Exists	Ongoing monthly audit (reconciliation of wireless bills to contracts) Plan (within 6 months)	Ongoing monthly audit (reconciliation of wireless bills to contracts) No Plans to Implement
Ability to replace devices within a pre-established time period to ensure end-user productivity	Ability to replace devices within a pre-established time period to ensure end-user productivity Currently Exists	Ability to replace devices within a pre-established time period to ensure end-user productivity Plan (within 6 months)	Ability to replace devices within a pre-established time period to ensure end-user productivity No Plans to Implement
Help desk support for wireless applications, and security	Help desk support for wireless applications, and security Currently Exists	Help desk support for wireless applications, and security Plan (within 6 months)	Help desk support for wireless applications, and security No Plans to Implement
Tracking of voice minutes and data used compared to monthly plan	Tracking of voice minutes and data used compared to monthly plan Currently Exists	Tracking of voice minutes and data used compared to monthly plan Plan (within 6 months)	Tracking of voice minutes and data used compared to monthly plan No Plans to Implement
Exception reporting for spending that does not comply to corporate policy	Exception reporting for spending that does not comply to corporate policy Currently Exists	Exception reporting for spending that does not comply to corporate policy Plan (within 6 months)	Exception reporting for spending that does not comply to corporate policy No Plans to Implement

Question Title

* 11. Is your enterprise’s management of telecommunications expenses? (Select one that fits best your company.)

Decentralized wherever invoice/service received

Centralized by business unit

Centralized by geographic region(s)

Centralized one department manages TEM globally for the entire enterprise

Question Title

* 12. How many wireless devices do you manage for business? (If individuals manage their own devices, enter 0)

Cell phones

Converged voice and data (Blackberry, smartphone, etc.)

SIM Cards

Wireless Aircards for laptops

Pagers

If you don't track breakdowns, just list a total here. (If you responded with breakdowns above, leave this blank.)

Question Title

* 13. What percentage of your total expenses for fixed and wireless services did your enterprise save through TEM and WEM initiatives last year? (Please list a number. Do NOT include the percentage (%) symbol.)

Total Savings Fixed Services

Total Savings Wireless Services

Question Title

* 14. Last year, what did your company spend with carriers solely on WIRELESS services? (Please enter only whole numbers in US Dollars. Do not include any symbols for currency, commas (,) or text for million or billion.)

United States

Canada

Europe

Asia-Pacific Countries (including Australasia)

Latin America Mexico, South/Central America and Caribbean

Middle East, Africa, and other regions

Don’t track no way to estimate

Question Title

* 15. Last year, what did your company spend with carriers for Fixed Voice and Data telecom services? (Please enter only whole numbers in US Dollars. Do not include any symbols for currency, commas (,) or text for million or billion.)

United States

Canada

Europe

Asia-Pacific Countries (including Australasia)

Latin America Mexico, South/Central America and Caribbean

Middle East, Africa, and other regions

Don’t track no way to estimate

Question Title

* 16. Please provide us with your contact information for the Amazon Gift Card Drawing. You will not be added to any spam lists.

Name:

Company:

Country:

Email Address:

Question Title

* 1. In what geographic region is your company HEADQUARTERS located?

Question Title

* 2. What percent of your business and operations are international?

Question Title

* 3. Where do purchases of TEM/WEM/MDM solutions originate? (Select single choice that best reflects your company policy.)

Question Title

* 4. Which of the following do you use to learn about TEM,WEM or MDM, Suppliers, and implementation? (Select all that apply)

Question Title

* 5. Who is the primary decision maker for TEM/WEM/MDM solutions?

Question Title

* 6. What are your top business challenges in managing international telecom voice, data and wireless expenses? (Select no more than 5 responses)

Question Title

* 7. What are your top challenges related to TEM in managing international expenses? (Select no more than 5 responses)

Question Title

* 8. What are the top actions or strategies are you taking to improve international telecom cost management? (Select no more than 6 responses)

Question Title

* 9. Which TEM solutions and deployment approach(s) does your organization use or plan to use? (Select no more than one for each row)

Question Title

* 10. Which functions does our company have, or will it develop to manage wireless mobility?

Question Title

* 11. Is your enterprise’s management of telecommunications expenses? (Select one that fits best your company.)

Question Title

* 12. How many wireless devices do you manage for business? (If individuals manage their own devices, enter 0)

Question Title

* 13. What percentage of your total expenses for fixed and wireless services did your enterprise save through TEM and WEM initiatives last year? (Please list a number. Do NOT include the percentage (%) symbol.)

Question Title

* 14. Last year, what did your company spend with carriers solely on WIRELESS services? (Please enter only whole numbers in US Dollars. Do not include any symbols for currency, commas (,) or text for million or billion.)

Question Title

* 15. Last year, what did your company spend with carriers for Fixed Voice and Data telecom services? (Please enter only whole numbers in US Dollars. Do not include any symbols for currency, commas (,) or text for million or billion.)

Question Title

* 16. Please provide us with your contact information for the Amazon Gift Card Drawing. You will not be added to any spam lists.

Question Title

* 17. What topics would you like to see addressed at an industry conference, reports or future webinars on TEM/WEM/MDM?