Medica Choice Care / Medical Assistance Members 2012 Member Survey Question Title * 1. Why did you choose Medica? Check all that apply. A large network of medical providers I am able to see medical providers in the Medica network without getting referrals My mental health and/or chemical dependency provider is in the Medica network Friendly and knowledgeable customer service staff I have heard good things about your mental health and/or chemical dependency services The Health and Wellness Coaching program 24 Hour Nurse Line Healthcare incentives/gift cards Car seats Health handbooks High quality medical providers My interpreter agency is in the Medica network My transportation provider is in the Medica network Other, please explain Question Title * 2. How would you prefer Medica to communicate to you? Check all that apply. Email Facebook In Writing Phone In person Twitter YouTube Website Text messages Question Title * 3. What problems, if any, do you have with Medica? Check all that apply. Denial of coverage/Service not covered Confusing written communication Unhelpful customer service Language barriers Accessing medical care Accessing mental health and/or chemical dependency care Accessing dental care No problems Other, please explain Other, please explain Question Title * 4. What can Medica do to better serve you? Please explain. Question Title * 5. Do you have any experiences (good or bad) with Medica that you would like to share with us? Please explain. Question Title * 6. How satisfied are you with Medica? Very Satisfied Satisfied Most of the Time Neutral Not Satisfied Most of the Time Never Satisfied Done