Client Portal Test Question Title * 1. Did you have any difficulty reading or understanding any of the text on the OTRS Client Portal? Yes No Please describe your experience if you did have difficulty: Question Title * 2. Did you have difficulty viewing any images or graphics? Yes No Please describe your experience if you did have difficulty: Question Title * 3. Did any links or buttons fail or respond too slowly? Yes No If yes, please describe your experience indicating the links/buttons and the failure/time it took to load: Question Title * 4. Did any pages fail to load or load too slowly? Yes No If yes, please describe your experience indicating the pages and the failure/time it took to load Question Title * 5. Were you successful in downloading documents? Yes No Not Applicable If no, please describe the difficulties: Question Title * 6. Were you successful in your attempt to save and/or print documents? Yes No Not Applicable If you weren't successful, please describe your experience: Question Title * 7. How easy was it to log into the Client Portal? Extremely easy Very easy Moderately easy Not so easy Not at all easy Question Title * 8. How easy was it to find the information you were looking for on the Client Portal? Extremely easy Very easy Moderately easy Not so easy Not at all easy Question Title * 9. How clear was the information provided to you? Extremely clear Quite clear Moderately clear Slightly clear Not at all clear Question Title * 10. How helpful was the information? Extremely helpful Quite helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 11. If you are not yet retired, how helpful is the Client Portal in planning your retirement? Extremely helpful Quite helpful Moderately helpful Slightly helpful Not at all helpful Not applicable Question Title * 12. If you are already retired, how helpful is the Client Portal in understanding your monthly retirement benefit? Extremely helpful Quite helpful Moderately helpful Slightly helpful Not at all helpful Not applicable Question Title * 13. Overall, are you satisfied with your experience using the OTRS Client Portal, dissatisfied with it, or neither satisfied or dissatisfied with it? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfied Question Title * 14. Do you feel that the information displayed in the OTRS Client Portal is accurate? Yes No If no, please explain: Question Title * 15. Please provide any comments on your Client Portal experience, including suggestions for improvements. Done
