ODOT PTD Website Survey - October, 2014

Question Title

* 1. Do you use the ODOT Public Transit Division (PTD) website?

Regularly

Occasionally

Never

Question Title

* 2. In what capacity do you interact with ODOT PTD?

Transit agency

Transportation Options provider

Organization that does some transit

Other

If other, please specify

Question Title

* 3. How often do you use the PTD website?

I use the PTD website about once per quarter or less

I use the PTD website about 2-3 times per quarter

I use the PTD website about 1-3 times a month

I use the PTD website about once a week or more

Comments?

Question Title

* 4. Why do you visit the PTD website?

	Regularly	Occasionally	Never
Grant applications	Grant applications Regularly	Grant applications Occasionally	Grant applications Never
OPTIS (Oregon Public Transit Information System)	OPTIS (Oregon Public Transit Information System) Regularly	OPTIS (Oregon Public Transit Information System) Occasionally	OPTIS (Oregon Public Transit Information System) Never
Meeting information (PTAC, Public Transit Conference, etc.)	Meeting information (PTAC, Public Transit Conference, etc.) Regularly	Meeting information (PTAC, Public Transit Conference, etc.) Occasionally	Meeting information (PTAC, Public Transit Conference, etc.) Never
State Management Plan and other guidance	State Management Plan and other guidance Regularly	State Management Plan and other guidance Occasionally	State Management Plan and other guidance Never
Transit news	Transit news Regularly	Transit news Occasionally	Transit news Never
Staff contact information	Staff contact information Regularly	Staff contact information Occasionally	Staff contact information Never
Grant/funding information	Grant/funding information Regularly	Grant/funding information Occasionally	Grant/funding information Never
Sample documents	Sample documents Regularly	Sample documents Occasionally	Sample documents Never
Travel information	Travel information Regularly	Travel information Occasionally	Travel information Never
Forms (i.e. Preventive Maintenance, Budget Detail Worksheet, etc.)	Forms (i.e. Preventive Maintenance, Budget Detail Worksheet, etc.) Regularly	Forms (i.e. Preventive Maintenance, Budget Detail Worksheet, etc.) Occasionally	Forms (i.e. Preventive Maintenance, Budget Detail Worksheet, etc.) Never

Other (please specify)

Question Title

* 5. How would you rate your overall experience using the PTD website?

Excellent

Good

Fair

Poor

Please tell us more. We invite your candid feedback.

Question Title

* 6. When you visit the PTD website, can you usually find what you need within a few mouse-clicks?

Yes

If no, please give us an example of what was difficult to find.

ODOT PTD Website Survey - October, 2014

Customer Survey, Public Transit Division Website

Question Title

* 1. Do you use the ODOT Public Transit Division (PTD) website?

Question Title

* 2. In what capacity do you interact with ODOT PTD?

Question Title

* 3. How often do you use the PTD website?

Question Title

* 4. Why do you visit the PTD website?

Question Title

* 5. How would you rate your overall experience using the PTD website?

Question Title

* 6. When you visit the PTD website, can you usually find what you need within a few mouse-clicks?

Question Title

* 7. What is the PTD website missing? What would make it easier for you to use? And, is there anything else you would like to share?