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Post Install Survey
Thank you for choosing ImOn Communications and for taking the time to complete this short survey. Your feedback is important to us and answering the following 14 questions will help us improve ImOn's new customer experience.
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1.
Tell us about your install.
(Required.)
ImOn Technician Name
Install Date
Your Name
Address
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2.
Which services were installed? (choose all that apply)
(Required.)
Cable TV
High Speed Internet
Phone
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3.
Did you receive a call within 24 hours prior to your scheduled install to confirm your appointment time?
(Required.)
Yes
No
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4.
Did the ImOn technician call on his/her way to your scheduled appointment?
(Required.)
Yes
No
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5.
Did the ImOn technician arrive within your scheduled 1 hour appointment window?
(Required.)
Yes
No
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6.
Did the ImOn technician introduce himself/herself upon arrival?
(Required.)
Yes
No
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7.
Did the ImOn technician go over what he/she was going to do before starting the install?
(Required.)
Yes
No
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8.
Was the ImOn technician friendly and courteous?
(Required.)
Yes
No
