Customer Feedback Survey 2015 If you have interacted with North Bay Hydro within the last 30 days, you can fill out this survey for a chance to win a $100 credit on your North Bay Hydro bill. Question Title 1. What was the date of your contact with North Bay Hydro Distribution Ltd (NBHDL)? Date Date Question Title 2. What was the purpose for your contact with North Bay Hydro Distribution Ltd (NBHDL)? Request for service connection – Meter on your house Set up new account or change information on existing Hydro account Billing issue Collections issue Tree Planting Program Tree trimming Power outage Conservation program Other (please specify) Question Title 3. How did you communicate with NBHDL? By phone By email In person Other (please specify) Question Title 4. How knowledgeable did our support staff seem to you? Extremely knowledgeable Quite knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title 5. How clear was the information that the support staff provided you? Extremely clear Quite clear Moderately clear Slightly clear Not at all clear Question Title 6. How many of your questions/problems (concerns) were resolved? All of them Most of them About half of them Some of them None of them Question Title 7. How satisfied were you with how the support staff resolved your most recent problem (concern). Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Question Title 8. How many times did you contact NBHDL before your problem (concern) was resolved? Once Twice More than three times Problem is still unresolved Question Title 9. If your problem (concern) was not resolved did our staff offer to follow-up? Yes No N/A Question Title 10. How would you describe the support staff’s professionalism? Very professional and polite Neutral Unprofessional and rude Question Title 11. Customer Account NumberIf you would like to be entered for a chance to win $100 off your North Bay Hydro bill, please provide your Customer Account Number as it appears on your bill. Done