Hon T&M Customer Service Satisfaction Survey

	Extremely Poor	Less than Expected	Neutral	Good	Extremely Good
My overall experience with Honeywell’s Customer Care or Technical Support team member was positive	My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Extremely Poor	My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Less than Expected	My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Neutral	My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Good	My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Extremely Good
My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional	My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Extremely Poor	My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Less than Expected	My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Neutral	My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Good	My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Extremely Good
My CSR or TSR was knowledgeable of my account	My CSR or TSR was knowledgeable of my account Extremely Poor	My CSR or TSR was knowledgeable of my account Less than Expected	My CSR or TSR was knowledgeable of my account Neutral	My CSR or TSR was knowledgeable of my account Good	My CSR or TSR was knowledgeable of my account Extremely Good
My CSR or TSR was able to understand my issue/problem	My CSR or TSR was able to understand my issue/problem Extremely Poor	My CSR or TSR was able to understand my issue/problem Less than Expected	My CSR or TSR was able to understand my issue/problem Neutral	My CSR or TSR was able to understand my issue/problem Good	My CSR or TSR was able to understand my issue/problem Extremely Good
My issue was resolved satisfactorily within 24 hours	My issue was resolved satisfactorily within 24 hours Extremely Poor	My issue was resolved satisfactorily within 24 hours Less than Expected	My issue was resolved satisfactorily within 24 hours Neutral	My issue was resolved satisfactorily within 24 hours Good	My issue was resolved satisfactorily within 24 hours Extremely Good
My questions were answered to my satisfaction	My questions were answered to my satisfaction Extremely Poor	My questions were answered to my satisfaction Less than Expected	My questions were answered to my satisfaction Neutral	My questions were answered to my satisfaction Good	My questions were answered to my satisfaction Extremely Good

Extremely Poor

Less than Expected

Neutral

Good

Extremely Good

My overall experience with Honeywell’s Customer Care or Technical Support team member was positive

My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Extremely Poor

My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Less than Expected

My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Neutral

My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Good

My overall experience with Honeywell’s Customer Care or Technical Support team member was positive Extremely Good

My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional

My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Extremely Poor

My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Less than Expected

My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Neutral

My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Good

My Customer Service Rep (CSR) or Technical Support Rep (TSR) was courteous and professional Extremely Good

My CSR or TSR was knowledgeable of my account

My CSR or TSR was knowledgeable of my account Extremely Poor

My CSR or TSR was knowledgeable of my account Less than Expected

My CSR or TSR was knowledgeable of my account Neutral

My CSR or TSR was knowledgeable of my account Good

My CSR or TSR was knowledgeable of my account Extremely Good

My CSR or TSR was able to understand my issue/problem

My CSR or TSR was able to understand my issue/problem Extremely Poor

My CSR or TSR was able to understand my issue/problem Less than Expected

My CSR or TSR was able to understand my issue/problem Neutral

My CSR or TSR was able to understand my issue/problem Good

My CSR or TSR was able to understand my issue/problem Extremely Good

My issue was resolved satisfactorily within 24 hours

My issue was resolved satisfactorily within 24 hours Extremely Poor

My issue was resolved satisfactorily within 24 hours Less than Expected

My issue was resolved satisfactorily within 24 hours Neutral

My issue was resolved satisfactorily within 24 hours Good

My issue was resolved satisfactorily within 24 hours Extremely Good

My questions were answered to my satisfaction

My questions were answered to my satisfaction Extremely Poor

My questions were answered to my satisfaction Less than Expected

My questions were answered to my satisfaction Neutral

My questions were answered to my satisfaction Good

My questions were answered to my satisfaction Extremely Good

Question Title

* 2. Any comments on how we can make your customer service experience better in the future?

Question Title

* 3. IMPORTANT:

If you have an urgent issue that has not been resolved satisfactorily, and you would like immediate assistance, please contact us at +1 614-850-5000 or 800-848-6554 (in U.S.) or send an email to: colum buscustomercare@honeywell.com.

Or, you may fill in the comment section below and a supervisor will get back to you as soon as possible.

Description of Problem/Issue:

Question Title

* 4. Optional: Name of Honeywell Customer Service Representative (CSR) or Technical Service Representative (TSR)- if known

Question Title

* 5. You may also include your contact information if you wish to provide further feedback.
* Contact information including your name, phone number, and email address required if followup is requested

Your Name:

Your P.O.# if known

Your Company:

Your Email:

Your Phone Number:

What is the best time/method to contact you?

Question Title

Question Title

* 2. Any comments on how we can make your customer service experience better in the future?

Question Title

Question Title

* 4. Optional: Name of Honeywell Customer Service Representative (CSR) or Technical Service Representative (TSR)- if known

Question Title

* 5. You may also include your contact information if you wish to provide further feedback. * Contact information including your name, phone number, and email address required if followup is requested

* 5. You may also include your contact information if you wish to provide further feedback.
* Contact information including your name, phone number, and email address required if followup is requested