HUD Customer Feedback

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* 1. Series and Title:

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* 2. Grade:

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* 3. Program Area:

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* 4. Age:

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* 5. Type of appointment:

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* 6. Name (optional):

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* 7. Gender:

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* 8. Duty Station:

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* 9. Race or National Origin:

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* 10. Years with HUD:

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* 11. Most Recent Performance Rating (5 Being Outstanding)

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* 12. Type of Separation:

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* 13. Please indicate which of the factors (choose as many as you wish) contributed to your decision to leave HUD:

I have an opportunity for better pay/benefits

I desire to continue my formal education

I desire to move to a new city or town

I desire to change fields of work

Rules and policies are overly burdensome

Work assignments are too challenging

Work assignments are not challenging enough

Lack of quality guidance and training to complete work

Work environment causes stress

Staff morale is too low

Negative working relationships

First-line supervisor is not inspiring

First-line supervisor does not allow sufficient autonomy

First-line supervisor does not provide helpful feedback

First-line supervisor does not solicit and listen to my suggestions

I disagree with the direction senior leadership is taking my office/the Department

Training opportunities are not awarded equitably

Work accomplishments and contributions are not recognized/rewarded

Promotions are not based on merit

Reasonable accommodation does not adequately meet my needs

Working conditions are not adequate (e.g. equipment, space)

Leave policies do not adequately meet my needs

Child care services do not adequately meet my needs

Elder care services do not adequately meet my needs

I was not given the opportunity to telework

Other

Other (please specify)

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* 14. Please indicate which of the factors was the single biggest influence in your decision to leave HUD:

I have an opportunity for better pay/benefits

I desire to continue my formal education

I desire to move to a new city or town

I desire to change fields of work

Rules and policies are overly burdensome

Work assignments are too challenging

Work assignments are not challenging enough

Lack of quality guidance and training to complete work

Work environment causes stress

Staff morale is too low

Negative working relationships

First-line supervisor is not inspiring

First-line supervisor does not allow sufficient autonomy

First-line supervisor does not provide helpful feedback

First-line supervisor does not solicit and listen to my suggestions

I disagree with the direction senior leadership is taking my office/the Department

Training opportunities are not awarded equitably

Work accomplishments and contributions are not recognized/rewarded

Promotions are not based on merit

Reasonable accommodation does not adequately meet my needs

Working conditions are not adequate (e.g. equipment, space)

Leave policies do not adequately meet my needs

Child care services do not adequately meet my needs

Elder care services do not adequately meet my needs

I was not given the opportunity to telework

Other (please specify)

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* 15. Please indicate which of these you believe to be the number one way HUD can improve:

Provide better pay/benefits

Provide more opportunity for formal education

Provide more flexibility in duty stations

Provide greater opportunity for lateral movement between offices

Create less burdensome rules and policies

Make work assignments less challenging

Make work assignments more challenging

Provide more quality guidance and training to complete work

Create less stressful work environment

Increase staff morale

Create an environment with more positive working relationships

Hire more inspiring first-line supervisors

Encourage first-line supervisors to allow staff more autonomy

Teach first-line supervisors to provide helpful feedback

Encourage first-line supervisors to solicit and listen to staff suggestions

Take the Department in a different direction

Award training opportunities more equitably

Better recognize and reward work accomplishments and contributions

Make promotions merit based

Provide more sufficient reasonable accommodation

Provide better working conditions (e.g. equipment, space)

Establish more generous leave policies

Provide better child care services

Provide better elder care services

Provide greater opportunity to telework

Other (please specify)

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* 16. Please indicate your level of agreement with the following statements:

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree
HUD employees and stakeholders are treated with honesty and the highest ethical standards.	HUD employees and stakeholders are treated with honesty and the highest ethical standards. Strongly Disagree	HUD employees and stakeholders are treated with honesty and the highest ethical standards. Disagree	HUD employees and stakeholders are treated with honesty and the highest ethical standards. Neither Agree Nor Disagree	HUD employees and stakeholders are treated with honesty and the highest ethical standards. Agree	HUD employees and stakeholders are treated with honesty and the highest ethical standards. Strongly Agree
HUD employees work together in a spirit of camaraderie, trust, and collaboration.	HUD employees work together in a spirit of camaraderie, trust, and collaboration. Strongly Disagree	HUD employees work together in a spirit of camaraderie, trust, and collaboration. Disagree	HUD employees work together in a spirit of camaraderie, trust, and collaboration. Neither Agree Nor Disagree	HUD employees work together in a spirit of camaraderie, trust, and collaboration. Agree	HUD employees work together in a spirit of camaraderie, trust, and collaboration. Strongly Agree
HUD employees individually and collectively take responsibility for their performance and conduct.	HUD employees individually and collectively take responsibility for their performance and conduct. Strongly Disagree	HUD employees individually and collectively take responsibility for their performance and conduct. Disagree	HUD employees individually and collectively take responsibility for their performance and conduct. Neither Agree Nor Disagree	HUD employees individually and collectively take responsibility for their performance and conduct. Agree	HUD employees individually and collectively take responsibility for their performance and conduct. Strongly Agree
HUD employees value each other and demonstrate compassion for HUD’s customers and stakeholders.	HUD employees value each other and demonstrate compassion for HUD’s customers and stakeholders. Strongly Disagree	HUD employees value each other and demonstrate compassion for HUD’s customers and stakeholders. Disagree	HUD employees value each other and demonstrate compassion for HUD’s customers and stakeholders. Neither Agree Nor Disagree	HUD employees value each other and demonstrate compassion for HUD’s customers and stakeholders. Agree	HUD employees value each other and demonstrate compassion for HUD’s customers and stakeholders. Strongly Agree
HUD supports a productive work environment that balances high performance with the need for a healthy personal life.	HUD supports a productive work environment that balances high performance with the need for a healthy personal life. Strongly Disagree	HUD supports a productive work environment that balances high performance with the need for a healthy personal life. Disagree	HUD supports a productive work environment that balances high performance with the need for a healthy personal life. Neither Agree Nor Disagree	HUD supports a productive work environment that balances high performance with the need for a healthy personal life. Agree	HUD supports a productive work environment that balances high performance with the need for a healthy personal life. Strongly Agree

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* 1. Series and Title:

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* 2. Grade:

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* 3. Program Area:

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* 4. Age:

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* 5. Type of appointment:

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* 6. Name (optional):

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* 7. Gender:

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* 8. Duty Station:

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* 9. Race or National Origin:

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* 10. Years with HUD:

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* 11. Most Recent Performance Rating (5 Being Outstanding)

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* 12. Type of Separation:

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* 13. Please indicate which of the factors (choose as many as you wish) contributed to your decision to leave HUD:

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* 14. Please indicate which of the factors was the *single biggest* influence in your decision to leave HUD:

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* 15. Please indicate which of these you believe to be the number one way HUD can improve:

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* 16. Please indicate your level of agreement with the following statements:

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* 17. Would you recommend HUD as an employer?

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* 18. Please provide any more suggestions you have for improving HUD:

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* 19. How could HUD improve in the recruitment of individuals with disabilities?

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* 20. How could HUD improve in the hiring of individuals with disabilities ?

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* 21. How could HUD improve in the inclusion of individuals with disabilities ?

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* 22. How could HUD improve in the advancement of individuals with disabilities

* 14. Please indicate which of the factors was the single biggest influence in your decision to leave HUD: