1. Overview

BACKGROUND
HUC-JIR’s mission is to provide professional, intellectual, educational and spiritual leadership to Reform Judaism and to advance the open and critical study of Jewish culture.
(summary version; see details at http://www.huc.edu/about/mission.php).

Accreditation and Federal Financial Aid require us to study and improve the administrative functions that support our mission. This survey is designed to turn this duty into an interesting activity. Our first respondents needed only 15 to 20 minutes to simultaneously learn from those who serve them and our students and help them improve their service.

THE PLAN
Several experienced people from each administrative function told us key ideas about how their expertise develops:
(a) The easy things they learn in the first few months.
(b) The practical things they use every day after a few years.
(c) The inspiring things that keep them fascinated with their work.

We asked people to focus on just three questions:
(1) What do they do to be accurate?
(2) What do they do to be responsive?
(3) What do they do to understand the needs and roles of the people they serve?

We summed up their answers in brief descriptions so that all of us could learn from them while we respond. All of us also have something to teach–ideas to plant with each other.

YOUR RESPONSES
First, for each function, think of the person(s) you deal with most often. Then please tell us what level of development (Easy, Practical, or Inspiring) you usually experience when you interact that person. To do so, just click the box next to the description that best fits your experience. If none of the options captures your experience, please check the "Irrelevant" option and add a comment in the text box below it. The Administrative Survey is intended to be offered only once on alternate years. An asterisk (*) in front of a question means that an answer is required.

HOW WE WILL ANALYZE THE RESULTS
Your contribution will be highly valued. We will collect your experiences with everybody else’s to make a group summary (no individual will be identifiable). The summaries will help each administrative function to think of better ways to serve others. The sequence is roughly the order that a new student might encounter each function.

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