Customer Service Satisfaction Survey

You recently contacted the Ohio State Chiropractic Board for services or information. The Board would like your opinion on the level of service provided. Please take a moment to complete this brief survey. Your response will help improve services provided by the Board.

	Excellent	Good	Neutral	Needs Improvement	Poor/Unsatisfactory	N/A
Timeliness of Service/Information Provided	Timeliness of Service/Information Provided Excellent	Timeliness of Service/Information Provided Good	Timeliness of Service/Information Provided Neutral	Timeliness of Service/Information Provided Needs Improvement	Timeliness of Service/Information Provided Poor/Unsatisfactory	Timeliness of Service/Information Provided N/A
Accuracy of Service/Information Provided	Accuracy of Service/Information Provided Excellent	Accuracy of Service/Information Provided Good	Accuracy of Service/Information Provided Neutral	Accuracy of Service/Information Provided Needs Improvement	Accuracy of Service/Information Provided Poor/Unsatisfactory	Accuracy of Service/Information Provided N/A
Knowledge and Expertise of Board Staff	Knowledge and Expertise of Board Staff Excellent	Knowledge and Expertise of Board Staff Good	Knowledge and Expertise of Board Staff Neutral	Knowledge and Expertise of Board Staff Needs Improvement	Knowledge and Expertise of Board Staff Poor/Unsatisfactory	Knowledge and Expertise of Board Staff N/A
Helpfulness of Board Staff	Helpfulness of Board Staff Excellent	Helpfulness of Board Staff Good	Helpfulness of Board Staff Neutral	Helpfulness of Board Staff Needs Improvement	Helpfulness of Board Staff Poor/Unsatisfactory	Helpfulness of Board Staff N/A
Professionalism of Board Staff	Professionalism of Board Staff Excellent	Professionalism of Board Staff Good	Professionalism of Board Staff Neutral	Professionalism of Board Staff Needs Improvement	Professionalism of Board Staff Poor/Unsatisfactory	Professionalism of Board Staff N/A
Courtesy of Board Staff	Courtesy of Board Staff Excellent	Courtesy of Board Staff Good	Courtesy of Board Staff Neutral	Courtesy of Board Staff Needs Improvement	Courtesy of Board Staff Poor/Unsatisfactory	Courtesy of Board Staff N/A
Successful Resolution of Your Issue	Successful Resolution of Your Issue Excellent	Successful Resolution of Your Issue Good	Successful Resolution of Your Issue Neutral	Successful Resolution of Your Issue Needs Improvement	Successful Resolution of Your Issue Poor/Unsatisfactory	Successful Resolution of Your Issue N/A
Overall Quality of Service Provided by the Board	Overall Quality of Service Provided by the Board Excellent	Overall Quality of Service Provided by the Board Good	Overall Quality of Service Provided by the Board Neutral	Overall Quality of Service Provided by the Board Needs Improvement	Overall Quality of Service Provided by the Board Poor/Unsatisfactory	Overall Quality of Service Provided by the Board N/A

Excellent

Good

Neutral

Needs Improvement

Poor/Unsatisfactory

N/A

Timeliness of Service/Information Provided

Timeliness of Service/Information Provided Excellent

Timeliness of Service/Information Provided Good

Timeliness of Service/Information Provided Neutral

Timeliness of Service/Information Provided Needs Improvement

Timeliness of Service/Information Provided Poor/Unsatisfactory

Timeliness of Service/Information Provided N/A

Accuracy of Service/Information Provided

Accuracy of Service/Information Provided Excellent

Accuracy of Service/Information Provided Good

Accuracy of Service/Information Provided Neutral

Accuracy of Service/Information Provided Needs Improvement

Accuracy of Service/Information Provided Poor/Unsatisfactory

Accuracy of Service/Information Provided N/A

Knowledge and Expertise of Board Staff

Knowledge and Expertise of Board Staff Excellent

Knowledge and Expertise of Board Staff Good

Knowledge and Expertise of Board Staff Neutral

Knowledge and Expertise of Board Staff Needs Improvement

Knowledge and Expertise of Board Staff Poor/Unsatisfactory

Knowledge and Expertise of Board Staff N/A

Helpfulness of Board Staff

Helpfulness of Board Staff Excellent

Helpfulness of Board Staff Good

Helpfulness of Board Staff Neutral

Helpfulness of Board Staff Needs Improvement

Helpfulness of Board Staff Poor/Unsatisfactory

Helpfulness of Board Staff N/A

Professionalism of Board Staff

Professionalism of Board Staff Excellent

Professionalism of Board Staff Good

Professionalism of Board Staff Neutral

Professionalism of Board Staff Needs Improvement

Professionalism of Board Staff Poor/Unsatisfactory

Professionalism of Board Staff N/A

Courtesy of Board Staff

Courtesy of Board Staff Excellent

Courtesy of Board Staff Good

Courtesy of Board Staff Neutral

Courtesy of Board Staff Needs Improvement

Courtesy of Board Staff Poor/Unsatisfactory

Courtesy of Board Staff N/A

Successful Resolution of Your Issue

Successful Resolution of Your Issue Excellent

Successful Resolution of Your Issue Good

Successful Resolution of Your Issue Neutral

Successful Resolution of Your Issue Needs Improvement

Successful Resolution of Your Issue Poor/Unsatisfactory

Successful Resolution of Your Issue N/A

Overall Quality of Service Provided by the Board

Overall Quality of Service Provided by the Board Excellent

Overall Quality of Service Provided by the Board Good

Overall Quality of Service Provided by the Board Neutral

Overall Quality of Service Provided by the Board Needs Improvement

Overall Quality of Service Provided by the Board Poor/Unsatisfactory

Overall Quality of Service Provided by the Board N/A

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Website is easy to navigate.	Website is easy to navigate. Strongly Agree	Website is easy to navigate. Agree	Website is easy to navigate. Neutral	Website is easy to navigate. Disagree	Website is easy to navigate. Strongly Disagree	Website is easy to navigate. N/A
I easily found the information I was looking for.	I easily found the information I was looking for. Strongly Agree	I easily found the information I was looking for. Agree	I easily found the information I was looking for. Neutral	I easily found the information I was looking for. Disagree	I easily found the information I was looking for. Strongly Disagree	I easily found the information I was looking for. N/A
I regularly visit the Board's website.	I regularly visit the Board's website. Strongly Agree	I regularly visit the Board's website. Agree	I regularly visit the Board's website. Neutral	I regularly visit the Board's website. Disagree	I regularly visit the Board's website. Strongly Disagree	I regularly visit the Board's website. N/A

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Website is easy to navigate.

Website is easy to navigate. Strongly Agree

Website is easy to navigate. Agree

Website is easy to navigate. Neutral

Website is easy to navigate. Disagree

Website is easy to navigate. Strongly Disagree

Website is easy to navigate. N/A

I easily found the information I was looking for.

I easily found the information I was looking for. Strongly Agree

I easily found the information I was looking for. Agree

I easily found the information I was looking for. Neutral

I easily found the information I was looking for. Disagree

I easily found the information I was looking for. Strongly Disagree

I easily found the information I was looking for. N/A

I regularly visit the Board's website.

I regularly visit the Board's website. Strongly Agree

I regularly visit the Board's website. Agree

I regularly visit the Board's website. Neutral

I regularly visit the Board's website. Disagree

I regularly visit the Board's website. Strongly Disagree

I regularly visit the Board's website. N/A

Customer Service Satisfaction Survey

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* 1. What service did the Ohio State Chiropractic Board provide?

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* 2. Which of the following best describes you (check all that apply):

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* 3. How would you rate your experience interacting with the Ohio State Chiropractic Board?

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* 4. How do you rate the Ohio State Chiropractic Board's website?

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* 5. Additional comments or suggestions:

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* 6. What is your contact information? This information is optional.

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* 7. If you would like the Board to contact you regarding your comments, please provide your name and email address. This information is optional.