West Bloomfield Community Development Department Customer Satisfaction Survey

Please take a moment to tell us about your experience with the West Bloomfield Community Development Department. Your comments are an important measure of our performance and will help to guide our ongoing efforts to improve our service.
1. What was your role in your most recent interaction with the Community Development Department?
2. How did you interact with the Community Development Department most recently?
3. What service(s) were you seeking?
4. Were you treated with courtesy and respect?
5. Did you receive clear and accurate information?
6. Were Township employees helpful and knowledgeable in answering your questions?
7. Did you feel welcome when you came to the Community Development Department counter?
8. If applying for a permit, did you receive your permit in a timely manner?
9. If scheduling an inspection, did you receive your inspection in a timely manner?
10. How would you rate your experience with the Community Development Department in the following categories?
1 (Poor)2 (Below Average)3 (Average)4 (Above Average)5 (Exceptional)Not applicable
Staff
Timeliness
Ability to help you solve problems
Value of suggestions & information
Convenient counter hours
Applications & forms
Building permit process
Plan review process
Overall experience
11. Is there anything we can we do to improve your ratings?
12. Did you have any problems during the process?
13. What is/are the name(s) of person(s) who helped you?
14. Do you have any additional comments or suggestions for improvements?
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