Exit this survey Customer Service Feedback 2013 Question Title * 1. Staff member contacted: Question Title * 2. What Department/Division were you dealing with? Halton Hills Public Library Administration Department Corporate Services Fire Protection and Prevention Services Infrastructure Services Planning, Development & Sustainability Recreation & Parks Department Question Title * 3. What was the reason for your visit? Application Concern Request for Service Other (please specify) Question Title * 4. Was the staff member knowledgeable? Yes No Other (please specify) Question Title * 5. Was the staff member professional? Yes No Question Title * 6. Was the staff member helpful? Yes No Question Title * 7. How was the responsiveness of staff in handling your inquiry? Excellent Good Unsatisfactory Question Title * 8. How was your overall experience with the Town? Excellent Good Unsatisfactory Comment: Question Title * 9. Service Delivery: Did you get what you needed? Yes No Partial Comment: Question Title * 10. If the staff member provided you with outstanding customer service, please provide the details: Question Title * 11. Did you require some assistance with accessibility? If yes, were your needs met? N/A Yes No Partial Comment: Question Title * 12. Name Question Title * 13. Address Question Title * 14. Telephone Question Title * 15. Email Done