Tech Support Customer Feedback Survey: Crown
1.
How convenient is it to contact our technical support representatives?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
2.
How quickly did we respond to your inquiry?
Within minutes
Within hours
Within a day
Longer than a day
Longer than a week
Not at all responsive
3.
How well did our technical support representative answer your question or resolve your issue?
Extremely well
Quite well
Moderately well
Slightly well
Not at all well
4.
How knowledgeable did our technical support representative seem to you?
Extremely knowledgeable
Quite knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
5.
How do you prefer to communicate with us when dealing with technical support issues?
Phone
Email
Web portal
Fax
In person
6.
Compared to our competitors, is our technical support quality better, worse, or about the same?
A great deal better
Quite a bit better
Somewhat better
About the same
Somewhat worse
Quite a bit worse
A great deal worse
Don't know
7.
Overall, how satisfied or dissatisfied are you with our technical support?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
8.
On a scale of 0 to 10,
How likely is it that you would recommend our technical support to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
9.
What can we do to improve our technical support?