Tech Support Customer Feedback Survey: Crown Question Title * 1. How convenient is it to contact our technical support representatives? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient Question Title * 2. How quickly did we respond to your inquiry? Within minutes Within hours Within a day Longer than a day Longer than a week Not at all responsive Question Title * 3. How well did our technical support representative answer your question or resolve your issue? Extremely well Quite well Moderately well Slightly well Not at all well Question Title * 4. How knowledgeable did our technical support representative seem to you? Extremely knowledgeable Quite knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 5. How do you prefer to communicate with us when dealing with technical support issues? Phone Email Web portal Fax In person Question Title * 6. Compared to our competitors, is our technical support quality better, worse, or about the same? A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don't know Question Title * 7. Overall, how satisfied or dissatisfied are you with our technical support? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 8. How likely is it that you would recommend our technical support to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 9. What can we do to improve our technical support? Done