Customer Satisfaction Survey

The following survey is being conducted by Hamilton County Public Health to improve the quality of services that we provide. Your opinion is important to us and will help guide our efforts as we work to further develop and enhance the delivery of services to our customers.

This survey takes less than 5 minutes to complete. Your responses are voluntary and anonymous. All results will be kept confidential and responses will not be identified by individual respondent.

If you have any questions or concerns, please contact Maria Bland, Customer Service Administrator at 513-946-7932 or Maria.Bland@hamilton-co.org.

We appreciate you taking the time to complete our survey!

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* 1. Which Hamilton County Public Health service did you use?

Environmental Health

Plumbing

Nursing

Vitals (Birth and Death Certificates)

Waste Management

Water Quality

Other (please specify)

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* 2. How would rate us in the following areas?

	Strongly Disagree	Disagree	Neither Agree or Disagree	Agree	Strongly Agree	N/A
Staff/Service was prompt	Staff/Service was prompt Strongly Disagree	Staff/Service was prompt Disagree	Staff/Service was prompt Neither Agree or Disagree	Staff/Service was prompt Agree	Staff/Service was prompt Strongly Agree	Staff/Service was prompt N/A
Staff was helpful	Staff was helpful Strongly Disagree	Staff was helpful Disagree	Staff was helpful Neither Agree or Disagree	Staff was helpful Agree	Staff was helpful Strongly Agree	Staff was helpful N/A
Staff was polite	Staff was polite Strongly Disagree	Staff was polite Disagree	Staff was polite Neither Agree or Disagree	Staff was polite Agree	Staff was polite Strongly Agree	Staff was polite N/A
Staff was knowledgeable	Staff was knowledgeable Strongly Disagree	Staff was knowledgeable Disagree	Staff was knowledgeable Neither Agree or Disagree	Staff was knowledgeable Agree	Staff was knowledgeable Strongly Agree	Staff was knowledgeable N/A
Staff was resourceful	Staff was resourceful Strongly Disagree	Staff was resourceful Disagree	Staff was resourceful Neither Agree or Disagree	Staff was resourceful Agree	Staff was resourceful Strongly Agree	Staff was resourceful N/A
Staff was thorough and accurate	Staff was thorough and accurate Strongly Disagree	Staff was thorough and accurate Disagree	Staff was thorough and accurate Neither Agree or Disagree	Staff was thorough and accurate Agree	Staff was thorough and accurate Strongly Agree	Staff was thorough and accurate N/A

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* 3. Please rate the overall experience:

Excellent

Good

Fair

Poor

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* 4. What did we do well?

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* 5. What can we improve?

The following questions are optional and your responses will be kept anonymous. You do not have to answer any questions that you choose not to answer.

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* 6. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 00544 or 94305)

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* 7. What is your age?

Enter a full number:

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* 8. What is your gender?

Male

Female

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* 9. What is your race?

Caucasian

African-American

Asian

American Indian or Alaska Native

Other